Bilingual Customer Service Representative (English/Spanish)

Resolv Global; Tubará; Vor Ort; COP 34.286.000 - 41.905.000; Vollzeit

Zusammenfassung

Resolv Global is seeking a bilingual customer service specialist to join our on-site Barranquilla team. You will assist online shoppers with product questions, sizing, orders, returns, and website issues, speaking fluent English and Spanish.

You should be comfortable navigating CRM and order management tools, handling multiple inquiries, and delivering friendly, solution-oriented support in a fast-paced environment.

Qualifikationen

• Previous customer service experience in e-commerce or call centers.
• Fluent in English and Spanish, written and spoken.
• Strong computer and web navigation skills.
• Able to manage multiple inquiries with accuracy.

Aufgaben

• Handle inbound inquiries via phone, email, and chat.
• Provide product information, sizing, orders, returns, and exchanges.
• Resolve website navigation, checkout, and tracking issues.
• Escalate complex issues while preserving a positive customer experience.
• Maintain accurate customer records.
• Collaborate with team to improve service.

Kenntnisse

Bilingual English/Spanish

Customer service

Clear communication

Problem solving

CRM familiarity

Tools

CRM software

Order management systems

Jobbeschreibung

Job Overview

We are looking for a customer-focused, bilingual professional to join an on-site customer service team in Barranquilla. In this role, you will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues.

The ideal candidate communicates confidently in both English and Spanish, enjoys helping people, and can navigate online systems efficiently while providing accurate, friendly, and solution-oriented support.

Key Responsibilities

• Handle inbound customer inquiries through phone, email, and chat.
• Assist customers with product information, sizing, availability, and order-related questions.
• Help resolve website navigation, checkout, tracking, return, and exchange issues.
• Investigate customer concerns and provide clear, practical solutions.
• Maintain accurate customer and interaction records.
• Escalate complex issues appropriately while maintaining a positive customer experience.

What We're Looking For

We want someone who can do more than simply answer questions. You should be able to understand customer concerns, communicate clearly in both languages, navigate digital tools confidently, and take ownership of finding the right solution.

Compensation

• $230 USD per week
• Paid weekly in arrears
• Independent Contract
• Paid training

Hiring Process

Our process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Important

• English resumes are required.
• Strong English communication skills are essential.
• Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.

Requirements

• Previous customer service experience, preferably in a call center, e-commerce, retail, or technical support environment.
• Strong English and Spanish communication skills, both written and verbal.
• Excellent computer navigation skills and the ability to learn new systems quickly.
• Strong problem-solving skills, attention to detail, and a customer-first mindset.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Willingness and ability to work full-time on-site in Barranquilla, Colombia.
• Availability to work the assigned schedule, which may include weekends.

Preferred Qualifications

• Experience supporting online shoppers or handling e-commerce orders.
• Familiarity with order management systems, customer service platforms, or CRM tools.
• Experience troubleshooting basic website, checkout, or account-related issues.