On-Site English-Speaking Customer Support Agent

Resolv Global; Tubará; On-site; COP 9,999,999,999; Full time

Benefits offered by this job

Paid training

Job summary

Resolv Global seeks Customer Service Representatives for an on-site role in Barranquilla. You will support international customers, requiring strong English skills and a customer-first mindset.

The position emphasizes professionalism, issue resolution, and adherence to structured processes in a fast-paced BPO environment. Candidates should be reliable, motivated, and able to communicate clearly, handle inquiries, and maintain high service standards.

Qualifications

• Previous experience in BPO, call center, or customer service environments.
• Strong spoken and written English communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask, navigate multiple systems, and maintain professionalism.

Responsibilities

• Communicate with customers professionally via phone, chat, and email.
• Handle inquiries, resolve issues, and provide accurate information.
• Adhere to structured processes while delivering high service standards.
• Learn and adapt to company systems and procedures in a fast-paced setting.

Skills

Strong English

Customer service

Communication skills

Problem-solving

Multitasking

Attention to detail

Job description

Resolv Global seeks Customer Service Representatives for an on-site role in Barranquilla. You will support international customers, requiring strong English skills and a customer-first mindset.

The position emphasizes professionalism, issue resolution, and adherence to structured processes in a fast-paced BPO environment. Candidates should be reliable, motivated, and able to communicate clearly, handle inquiries, and maintain high service standards.