Bilingual Customer Service Representative

Computrabajo; Bogotá; On-site; COP 22,320,000 - 33,480,000; Full time

Job summary

Computrabajo is seeking an LEGAL INTAKE SPECIALIST to operate on-site in Bogotá. The role focuses on turning inquiries into clients through empathetic intake calls, structured information gathering, and effective follow-up.

You will manage communications via phone, email, chat, and SMS while maintaining high-quality customer service. The ideal candidate has a high school diploma, strong MS Office skills, native or fluent English (C1+), and at least one year in a sales-oriented BPO environment.

Qualifications

• High school diploma or equivalent.
• Strong computer skills with Microsoft Office proficiency.
• Fluent English (C1 or above); conversational English acceptable for daily tasks.
• Typing speed of at least 30 WPM.

Responsibilities

• Handle inbound and outbound calls promptly and effectively.
• Respond to potential new clients via phone, email, chat, and SMS.
• Identify caller needs by listening and asking questions; document detailed notes.
• Meet or exceed daily productivity quotas as set by management.
• Follow a call flow to capture all required information.
• Send documents via electronic signature to convert prospects into clients.
• Perform other related duties as assigned by management.

Skills

MS Office

English (C1+)

Typing 30 WPM

Education

High school diploma

Job description

LEGAL INTAKE SPECIALIST (ON SITE)

Monday to Friday (Weekends Off)

Job description:

As an intake specialist and part of the intake team one of your main tasks is to bring business for the law firm, which means that the ideal candidate knows how to sell and to close the deal. The intake team is also the first point of contact for potential new clients (PNC), the intake specialist role is to provide empathetic support while gathering essential information to assess cases. They should have a great phone presence, positive attitude, excellent communication skills, empathy, high quality customer service, and strong attention to detail to ensure the intake process is seamless.

Responsabilities:

Handle inbound and outbound calls in a quick, yet effective manner. Respond to potential new clients in a timely and accurate manner via phone, email, chat, and/or SMS. Identify and assess callers' needs by actively listening and asking investigative questions. Obtain and document on detailed notes all the pertinent information being provided by the potential new clients. Achieve or surpass the daily minimum productivity quotas as decided by management. Follow a call flow to ensure all necessary information is captured. Send documents via electronic signature to potential new clients to make them clients of the law firm. This is the sales portion of the role. Perform other related duties as assigned by management.

Skills and qualifications - Hard and soft skills:

Must have a high school diploma. Must have strong computer skills with demonstrated understanding of Microsoft Office. C1 or above English level. Conversational English is a must. Typing Skills with a minimum of 30WPM. Minimum of one year of experience in sales oriented BPO industry or/and. Experience in a sales-oriented environment is a plus.