Intake Associate

Computrabajo; Medellín; On-site; COP 25,000,000 - 42,000,000; Full time

Job summary

SOLVO S.A.S is seeking a Bilingual Intake Associate (English/Spanish) to be the first point of contact for prospective clients and to guide them through the intake process. We are looking for 3+ years in customer-facing roles, Advanced English (C1+) and fluent Spanish, plus strong communication, organization, and multitasking skills.

Proficiency with CRM, Microsoft Office, and Google Workspace is required. Onsite, full-time role based in Medellín, Colombia, with standard business hours (Mon-Fri,

Qualifications

• 3+ years of experience in Customer Service, Client Support, Appointment Setting, Intake Coordination, Administrative Support, Hospitality, or similar client-facing roles.
• Advanced English (C1+) and native/fluent Spanish.
• Strong communication, organization, and multitasking skills.
• Experience with CRM systems, Microsoft Office, and Google Workspace.
• A proactive, detail-oriented, and customer-focused mindset.

Responsibilities

• Manage inbound client inquiries with professionalism and empathy.
• Conduct intake conversations to understand client needs.
• Qualify leads and coordinate consultations with the appropriate teams.
• Maintain accurate CRM records and track client interactions.
• Schedule appointments, confirmations, and follow-ups.
• Provide outstanding customer service while managing a high volume of inquiries.

Skills

Bilingual English/Spanish

CRM software

Communication

Organization

Multitasking

Customer service

Tools

CRM software

Microsoft Office

Google Workspace

Job description

We're Hiring: Intake Associate Bilingual (English/Spanish)

Onsite | Full-time | Monday-Friday | 9:00 AM - 6:00 PM EST

Are you passionate about delivering exceptional customer experiences and building strong relationships with clients? We're looking for a Bilingual Intake Associate (English/Spanish) to become the first point of contact for prospective clients and play a key role in creating a seamless client journey.

What You'll Do

• Manage inbound client inquiries with professionalism and empathy.
• Conduct intake conversations to understand client needs.
• Qualify leads and coordinate consultations with the appropriate teams.
• Maintain accurate CRM records and track client interactions.
• Schedule appointments, confirmations, and follow-ups.
• Provide outstanding customer service while managing a high volume of inquiries.

What We're Looking For

• 3+ years of experience in Customer Service, Client Support, Appointment Setting, Intake Coordination, Administrative Support, Hospitality, or similar client-facing roles.
• Advanced English (C1+) and native/fluent Spanish.
• Strong communication, organization, and multitasking skills.
• Experience with CRM systems, Microsoft Office, and Google Workspace.
• A proactive, detail-oriented, and customer-focused mindset.