Bilingual Customer Service

Tolintelligence; Ibagué; Remote; COP 32,498,000 - 38,926,000; Full time

Benefits offered by this job

Legal benefits

Paid trial period (3 months)

Job summary

Tolintelligence is hiring a Bilingual Customer Support specialist for the night shift, fully remote (2:00 AM – 10:00 AM Colombia time). You will assist customers in English and Spanish, address product questions, and log common issues to improve services. A fixed-term contract with legal benefits is offered.

Required English C1+ and previous customer support or tech help experience. The role emphasizes clear communication, problem solving, and a patient, tech-savvy approach.

Qualifications

• English level: C1+ (spoken and written).
• Previous experience in customer service or tech support.
• Strong communication and problem-solving skills.
• A kind, patient, and tech-savvy mindset.

Responsibilities

• Provide customer support via chat, email and/or calls.
• Handle product-related questions and basic troubleshooting.
• Document frequent issues and user feedback.
• Communicate clearly in both English and Spanish.

Skills

English C1+

Customer service

Problem solving

Communication

Tech savvy

Job description

Bilingual Customer Support

Night shift | 100% remote 2:00 AM – 10:00 AM (Colombia time)

About the company

Tolintelligence provides world-class remote support and data analysis to companies across industries, serving clients in North America, Latin America and the UK. We act as an extension of our clients' businesses: we get to know their systems, support their customers with professionalism and care, and deliver insights that help them make better decisions. Our team is guided by three values: adaptability and growth, ownership and responsibility, and making a positive difference.

About the job

We’re looking for a Bilingual Customer Support (English level of C1 or higher), passionate about helping people and solving problems efficiently and kindly.

Responsibilities

• Provide customer support via chat, email and/or calls
• Handle product-related questions and basic troubleshooting
• Document frequent issues and user feedback
• Communicate clearly in both English and Spanish

Qualifications

• English level: C1+ (spoken and written)
• Previous experience in customer service or tech support
• Strong communication and problem-solving skills
• A kind, patient, and tech-savvy mindset

Details

• 2:00 AM – 10:00 AM (Colombia time)
• Fixed-term contract + legal benefits
• COP $3,200,000/month
• Paid trial period (3 months)
• English level: C1+