Bilingual Customer Expert, Inglés B2, Barranquilla Presencial — Bn

Teleperformance Colombia; Atlántico; On-site; COP 29,451,000 - 35,277,000; Full time

Benefits offered by this job

Gaming Arena

Employee fund benefits

Weekends off

Job summary

Teleperformance Colombia busca un/a Experto/a Bilingüe en Atención al Cliente para unirse al equipo en Barranquilla, trabajo en sitio. El rol implica apoyar a los clientes al responder consultas, guiar con claridad y ofrecer soluciones efectivas en diferentes escenarios.

Se valora la capacidad de comunicación en español e inglés (B2+), atención al detalle y proactividad en un entorno global, manteniendo siempre un servicio orientado al cliente y la calidad de la experiencia.

Qualifications

• Experiencia en atención al cliente deseable.
• Nivel de inglés B2 o superior.
• Disposición para trabajar en Barranquilla, en modalidad presencial.

Responsibilities

• Responder consultas de clientes y brindar orientación clara y amable.
• Proporcionar soluciones efectivas en distintos escenarios de servicio.
• Mantener la confidencialidad y manejar información con precisión y cuidado.

Skills

Atención al cliente

Inglés (B2+)

Trabajo en equipo

Education

Bachillerato/Educación Media

Job description

Salario: $ 2.900.000

Jornada:

We're looking for a Bilingual Customer Expert to join our team on site in Barranquilla . In this role, you'll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You'll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are: A customer-focused professional who genuinely enjoys helping others. A solution-driven thinker who aims to resolve situations efficiently and accurately. A clear communicator who can explain information in a simple, friendly, and confident way. A proactive problem solver who stays calm and focused in different customer scenarios. A responsible and detail-oriented person who handles information with care and discretion. A bilingual communicator with intermediate to advanced English proficiency (B2 or above), ready to grow in a global environment. A team player with a positive mindset and a strong sense of accountability.

Benefits

• Work schedules of 42 hours per week*, designed to support work-life balance.
• TRN 8am- 5pm / OPS Rango entre 7am- 7pm (Weekends off)
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.
• *Terms and conditions apply.

Location: Lugar de Trabajo Blue Gardens cra 53100-50.(Sector buenavista)

Company Overview

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection.

We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• Años de experiencia
• Edad: A partir de 18 años
• Palabras clave: experto, profesional, professional, expert

Salario: $ 2.900.000,00 (Mensual).