Bilingual Customer Experience Specialist

Resolv Global; Malambo; Presencial; COP 21.449.000 - 30.029.000; Jornada completa

Descripción de la vacante

Resolv Global is seeking a bilingual English/Spanish Customer Experience Specialist to join our on-site team in Barranquilla. You will support customers across phone, email, and live chat, handling memberships, orders, payments, and general product questions.

Ideal candidates communicate fluently in English and Spanish, show empathy, and can switch between languages to meet customer needs. On-site role with a weekly pay schedule and contractor terms are offered.

Formación

• Fluent English and Spanish communication skills, both written and verbal.
• Previous experience in customer service, call centers, BPO, contact centers, sales or retention.
• Strong verbal and written communication.
• Empathetic, patient, and solution-oriented.
• Reliable attendance and punctuality.
• Able to work on-site in Barranquilla.

Responsabilidades

• Handle inbound and outbound customer interactions through phone, email, and live chat.
• Assist customers with account and membership inquiries.
• Support membership retention and cancellation requests with empathy and clear communication.
• Help customers with orders, order status, tracking, and coupon codes.
• Investigate customer concerns and provide timely resolutions.
• Document interactions accurately in the systems.

Conocimientos

Bilingual EN/ES

Customer service

Multi-channel support

Empathy

Descripción del empleo

Do you enjoy helping people, solving problems, and creating a great customer experience?

We’re looking for a bilingual English/Spanish Customer Experience Specialist to join our on-site team in Barranquilla and support customers of a global fitness, health, and lifestyle brand.

This role is ideal for someone confident communicating in both English and Spanish, comfortable navigating different types of customer requests, and able to turn a potentially frustrating situation into a positive experience.

You’ll support customers across phone, email, and live chat, helping with everything from memberships and accounts to orders, payments, promotions, and general product questions.

If you’re naturally helpful, patient, detail-oriented, and comfortable having customer conversations in English, we’d love to hear from you.

What You’ll Do

• Handle inbound and outbound customer interactions through phone, email, and live chat.
• Assist customers with account and membership inquiries.
• Support membership retention and cancellation requests, using empathy and strong communication skills.
• Help customers with orders, order status, tracking, and coupon codes.
• Investigate customer concerns and provide accurate, timely resolutions.
• Clearly explain policies, processes, and available solutions.
• Document customer interactions accurately in the appropriate systems.
• Maintain a professional, positive, and customer-focused approach across every interaction.
• Escalate complex issues when appropriate while taking ownership of the customer experience.
• Switch comfortably between English and Spanish based on the customer’s needs.

Schedule & Breaks

Monday – Friday

• 6:00 AM – 3:00 PM MST

The shift includes:

• Two 15-minute paid breaks
• One 1-hour lunch break
• On-site in Barranquilla, Colombia

Contract & Compensation

• $5.75 USD per hour
• Paid weekly in arrears
• Independent contractor position

Hiring Process

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please Note

• English resumes are required for this role
• Strong English communication skills are essential

Requirements:

What We’re Looking For

• Fluent English and Spanish communication skills, both written and verbal.
• Previous experience in customer service, call centers, BPO, contact centers, sales, retention, or a similar customer-facing environment is preferred.
• Strong verbal and written communication.
• Comfortable handling customer questions, concerns, and objections.
• Empathetic, patient, and solution-oriented.
• Strong attention to detail.
• Comfortable working across multiple systems and communication channels.
• Able to work independently while also contributing to a team environment.
• Reliable attendance and punctuality.
• Comfortable working on-site in Barranquilla.
• Willingness to work the required schedule of 6:00 AM – 3:00 PM MST, Monday through Friday.