Bilingual Customer Experience Agent (EN/ES)

OneTouch Direct, LLC; Bogotá; On-site; COP 28,943,000 - 34,669,000; Full time

Benefits offered by this job

Spotify or Netflix membership

Continuance bonus

Career plan

Job security

Job summary

OneTouch Direct, LLC is hiring a Bilingual Customer Service Agent in Bogotá to assist customers in English and Spanish. You will handle inquiries, resolve issues, and ensure satisfaction with our services.

The role requires a high school diploma, bilingual fluency, and 1–2 years in customer service. Strong communication and confidentiality are essential. Competitive pay with uncapped commissions and career growth opportunities are offered.

Qualifications

• Fluent in English and Spanish (verbal and written).
• 1–2 years in customer service or call center preferred.
• Strong communication and problem solving.
• Proficient with computers and multiple systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Handle inbound customer service inquiries in English and Spanish.
• Assist customers with product information and account questions.
• Explain solutions clearly and effectively.
• Maintain accurate records of interactions and transactions.
• Provide feedback to improve service delivery.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication skills

Confidentiality

Team player

Education

High school diploma or equivalent

Job description

OneTouch Direct, LLC is hiring a Bilingual Customer Service Agent in Bogotá to assist customers in English and Spanish. You will handle inquiries, resolve issues, and ensure satisfaction with our services.

The role requires a high school diploma, bilingual fluency, and 1–2 years in customer service. Strong communication and confidentiality are essential. Competitive pay with uncapped commissions and career growth opportunities are offered.