Bilingual Customer Service Agent

OneTouch Direct, LLC; Bogotá; On-site; COP 28,943,000 - 34,669,000; Full time

Benefits offered by this job

Spotify or Netflix membership

Continuance bonus

Career plan

Job security

Job summary

OneTouch Direct, LLC is hiring a Bilingual Customer Service Agent in Bogotá to assist customers in English and Spanish. You will handle inquiries, resolve issues, and ensure satisfaction with our services.

The role requires a high school diploma, bilingual fluency, and 1–2 years in customer service. Strong communication and confidentiality are essential. Competitive pay with uncapped commissions and career growth opportunities are offered.

Qualifications

• Fluent in English and Spanish (verbal and written).
• 1–2 years in customer service or call center preferred.
• Strong communication and problem solving.
• Proficient with computers and multiple systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Handle inbound customer service inquiries in English and Spanish.
• Assist customers with product information and account questions.
• Explain solutions clearly and effectively.
• Maintain accurate records of interactions and transactions.
• Provide feedback to improve service delivery.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication skills

Confidentiality

Team player

Education

High school diploma or equivalent

Job description

At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.

Join Our Team as a Bilingual Customer Service Agent!

We are seeking enthusiastic and customer-oriented individuals who are fluent in both English and Spanish to support our diverse clientele. As a Bilingual Customer Service Agent, you will be the voice of our company, helping customers navigate their inquiries, resolve issues, and ensure satisfaction with our services.

Key Responsibilities:

• Handle inbound customer service inquiries in both English and Spanish.
• Assist customers with product information, account questions, and concerns.
• Utilize strong communication skills to explain solutions clearly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback and insights to improve overall service delivery.

• High school diploma or equivalent required.
• Fluency in both English and Spanish (verbal and written) is essential. English level: B2+
• 1-2 years of experience in customer service or call center environment preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult situations and resolve conflicts professionally.
• Proficient in using computers and navigating multiple systems.
• Ability to maintain confidentiality and professionalism.
• A team player with a positive attitude and a commitment to customer satisfaction.

• Salary: 2.850.000 COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).
• Type of contract: Open-Ended.
• Job security
• Career plan
• Spotify or Netflix membership
• Continuance bonus