Bilingual Customer Care Specialist — Hybrid/Remote

Iron Mountain; Ituango; Hybrid; COP 28,000,000 - 40,000,000; Full time

Benefits offered by this job

Hybrid work model

Transportation shuttle

Equipment provided

Health and retirement plans

Career development opportunities

Job summary

Iron Mountain is seeking a dedicated Bilingual Customer Service Agent to join our Customer Care team. In this role you’ll bridge between clients and our global network, turning inquiries into seamless experiences that reinforce our commitment to excellence.

You'll resolve complex cases, guide customers through new digital interactions, and help elevate how we connect with clients every day while working in a hybrid model with multilingual support requirements.

Qualifications

• Minimum 1 year of experience in Customer Service, Call Center, or client care operations.
• Advanced conversational, reading, and writing English proficiency (C1).
• Academic bachelor’s degree.
• Strong analytical skills and excellent written communication capabilities.

Responsibilities

• Manage customer cases using Salesforce CRM Service Cloud.
• Support account continuity and handle escalated issues with urgency.
• Guide customer adoption of digital interaction tools.
• Drive cross-functional collaboration with operations and business units.

Skills

English (C1)

Customer service experience

Analytical skills

Education

Bachelor's degree

Tools

Salesforce

CRM tools

Job description

Iron Mountain is seeking a dedicated Bilingual Customer Service Agent to join our Customer Care team. In this role you’ll bridge between clients and our global network, turning inquiries into seamless experiences that reinforce our commitment to excellence.

You'll resolve complex cases, guide customers through new digital interactions, and help elevate how we connect with clients every day while working in a hybrid model with multilingual support requirements.