Bilingual Customer Analytics Analyst (Fintech, Bogotá)

Majority USA, Llc.; Colombia; Presencial; COP 111.053.527 - 166.580.291; Jornada completa

Descripción de la vacante

A forward-thinking digital financial service company in Bogotá is looking for a Customer Analyst. This role involves developing customer service analytics and metrics visualization, requiring bilingual proficiency in Spanish and English. The ideal candidate will thrive in a fast-paced startup environment and have experience in data analysis. This position offers the opportunity to make an impactful contribution while supporting customer needs and improving products.

Formación

• Experience within data analysis.
• Dynamic, self-starter, and high-pace startup environment is essential.
• Understanding customer needs to improve products.

Responsabilidades

• Develop analytics for customer service organization.
• Build visualization of metrics and KPIs.
• Measure and analyze customer service excellence.
• Monitor operational performance.
• Collaborate with the CS team to enhance metrics.
• Assist with initiatives to increase business impact.

Conocimientos

Bilingual in Spanish and English

Data analysis experience

Fantastic communication skills

Proactive and ownership mindset

AI tools implementation

Customer-centric approach

Educación

Bachelor's degree in analytics, science, engineering, or business

Herramientas

Python

Descripción del empleo

A forward-thinking digital financial service company in Bogotá is looking for a Customer Analyst. This role involves developing customer service analytics and metrics visualization, requiring bilingual proficiency in Spanish and English. The ideal candidate will thrive in a fast-paced startup environment and have experience in data analysis. This position offers the opportunity to make an impactful contribution while supporting customer needs and improving products.