Senior CX Excellence Analyst

Nubank; Bogotá; Presencial; COP 36.000.000 - 48.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Chance of earning equity at NU

Health and life insurance

NuCare — Mental health program

Nucleo — Learning platform

15 workdays vacation

Descripción de la vacante

Nubank is seeking a Customer Experience Analyst for our Bogotá office. This role is pivotal as it supports the company's expansion in new international markets, delivering an outstanding customer experience.

The ideal candidate has 2 to 3 years in customer service, is bilingual, and possesses strong analytical skills. Join us to shape customer interactions and contribute to our growth!

Formación

• 2 to 3 years of experience in customer service or operations roles.
• Bilingual proficiency in Spanish plus another language.
• Ability to read metrics and turn insights into action.

Responsabilidades

• Deliver first and second level customer support across all channels.
• Manage the CX knowledge base and training processes.
• Monitor CX metrics and identify trends to improve performance.

Conocimientos

Customer service experience

Bilingual proficiency in Spanish and English

Analytical mindset

Strong people skills

Multi-tasking ability

Educación

Professional degree

Herramientas

CX platforms

Ticketing tools

Descripción del empleo

Nubank is seeking a Customer Experience Analyst for our Bogotá office. This role is pivotal as it supports the company's expansion in new international markets, delivering an outstanding customer experience.

The ideal candidate has 2 to 3 years in customer service, is bilingual, and possesses strong analytical skills. Join us to shape customer interactions and contribute to our growth!