Bilingual Certificate Processing Specialist (Hybrid)

Marsh; Bogotá ciudad; Híbrido; COP 22.320.000 - 35.712.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development opportunities

Inclusive culture

Hybrid work environment

Descripción de la vacante

Marsh is seeking a detail-oriented Certificate Processing Assistant in Bogota, Colombia. This role focuses on preparing insurance documents, reviewing submissions, and distributing Certificates of Insurance to clients and brokers.

The candidate will support risk management and client service operations with up-to-date records. Initial in-office period (5 days/week for 3 months) transitions to a hybrid schedule (3 days in office).

Formación

• Experience in customer service in a fast-paced office environment.
• Proficiency with policy administration systems, CRM platforms, MS Office (Excel), and digital COI/e-delivery tools.
• Associate or bachelor’s degree.
• Advanced written and spoken English.

Responsabilidades

• Manage and fulfill ad-hoc certificate requests promptly and accurately.
• Verify that certificates meet company and regulatory requirements (coverage limits, dates, insured parties).
• Update and maintain records in the Certificates database and related systems.
• Communicate with internal teams and external clients/brokers to resolve discrepancies or obtain missing information.
• Ensure timely processing to meet internal deadlines and client expectations.
• Support continuous improvement initiatives to streamline certificate processing workflows.
• Maintain confidentiality and security of sensitive insurance information.
• Receive, review, and process standard client renewal certificates of insurance timely and accurately.
• Handle end-to-end certificate processing including updates of master templates and distribution.

Conocimientos

Customer Service

MS Office Excel

Policy Admin Systems

CRM platforms

English (Advanced)

Attention to detail

Educación

Associate or Bachelor’s degree

Herramientas

COI/e-delivery tools

Descripción del empleo

Marsh is seeking a detail-oriented Certificate Processing Assistant in Bogota, Colombia. This role focuses on preparing insurance documents, reviewing submissions, and distributing Certificates of Insurance to clients and brokers.

The candidate will support risk management and client service operations with up-to-date records. Initial in-office period (5 days/week for 3 months) transitions to a hybrid schedule (3 days in office).