B2B Payments Customer Solutions Specialist

Toppan Security Limited; Bogotá; On-site; COP 40,000,000 - 60,000,000; Full time

Job summary

TOPPAN Security Limited is seeking a Customer Service Specialist to manage day-to-day B2B customer needs in Colombia’s payment solutions sector. You will oversee inquiries from initial contact through order processing, delivery, and after-sales support, collaborating with Sales, Operations, Finance, Compliance, Logistics, and Legal to ensure a seamless experience.

You will engage with financial institutions and payment industry clients, coordinating with regional and global teams.

Qualifications

• 3+ years in Customer Service, Account Administration, Sales Support, Order Management, or B2B Operations Coordination.
• Experience handling inquiries, PO, quotations, invoicing, and delivery follow-up.
• Knowledge of commercial documentation, contracts, and logistics coordination.
• Experience using ERP/CRM or order management systems.
• Proficient in Microsoft Office.

Responsibilities

• Manage customer inquiries and requests via email, phone, and meetings with timely, professional responses.
• Receive, validate, and process purchase orders in corporate systems, tracking to delivery.
• Coordinate with Sales, Operations, Finance, Compliance, Logistics and Legal for smooth order execution.
• Maintain accurate customer records, quotations, orders, and delivery information in systems.
• Prepare delivery status reports and updates on accounts, orders, risks, and pending actions.
• Escalate screening alerts and restricted-party matches per procedures.

Skills

Customer service

Account administration

Sales support

Order management

B2B coordination

Education

University degree or technical qualification in Business Admin / International Business / Industrial Engineering / Marketing / International Trade

Tools

ERP systems

CRM systems

Job description

TOPPAN Security Limited is seeking a Customer Service Specialist to manage day-to-day B2B customer needs in Colombia’s payment solutions sector. You will oversee inquiries from initial contact through order processing, delivery, and after-sales support, collaborating with Sales, Operations, Finance, Compliance, Logistics, and Legal to ensure a seamless experience.

You will engage with financial institutions and payment industry clients, coordinating with regional and global teams.