Amazon Growth & Client Success Manager

XP Strategy; Colombia; Remote; COP 118,855,000 - 198,092,000; Full time

Job summary

XP Strategy is a growth agency focused on Amazon and marketplace optimization. The role centers on owning client relationships, guiding communications, meetings, and follow-through.

You will work with PPC specialists to translate performance data into actionable client insights, ensuring alignment with business goals. The ideal candidate possesses 2+ years in client-facing roles, experience at an Amazon agency, and strong English communication.

Qualifications

• Minimum 2 years of client-facing account mgmt with independent ownership.
• Experience at an Amazon agency and working with brands on Amazon Seller Central.
• Strong English; able to lead professional video meetings and explain performance clearly.
• Familiarity with PPC metrics (ACoS, TACoS, ROAS) and profitability relationships.
• Proficient with project management tools and AI-assisted workflows.

Responsibilities

• Own day-to-day client relationships and understand each client's products, goals, priorities, and concerns.
• Lead client meetings with prepared agendas, performance updates, and recommendations.
• Record decisions and commitments, assign owners and deadlines, and track work to completion.
• Review PPC and account performance with specialists and explain outcomes to clients.
• Coordinate onboarding and projects across advertising, creative, listings, and other marketplace services.

Skills

Client facing

Amazon agency

Seller Central

English (written)

PM tools

AI tools

Excel/Sheets

Tools

ClickUp

Asana

Excel

Job description

XP Strategy is a growth agency focused on Amazon and marketplace optimization. The role centers on owning client relationships, guiding communications, meetings, and follow-through.

You will work with PPC specialists to translate performance data into actionable client insights, ensuring alignment with business goals. The ideal candidate possesses 2+ years in client-facing roles, experience at an Amazon agency, and strong English communication.