Air Freight Operations Expert (OAM) – Customer Lead

DHL Group; Puerto Bogotá; On-site; COP 36,000,000 - 54,000,000; Full time

Job summary

DHL Group in Bogotá seeks an Expert AFR (OAM) to administer Air Freight operations and customer service, ensuring seamless movement of goods while complying with export/import regulations. You will own transport orders, coordinate with teams, prepare crucial documents, and respond to shipment status inquiries.

This role requires a proactive, customer-first mindset, strong English communication, and proficiency in MS Office and Cargo Wise TMS. Weekend availability may be required.

Qualifications

• Experience with air freight processes and incoterms.
• Strong documentation and regulatory knowledge for AFR.
• Customer service mindset and ability to resolve issues.
• Proficient English communication and accurate data handling.
• Proficient with MS Office and airline/TMS tools.

Responsibilities

• Own transport orders, ensure timely pickup and booking optimization.
• Prepare and control documents, ensure export/import compliance.
• Collaborate to validate final documents with counterparts.
• Assign tasks to supporting functions and monitor KPIs.
• Provide exceptional customer service and timely shipment updates.
• Record and resolve exceptions, pro-actively update customers.
• Communicate with DHL colleagues to convey urgency for customers.
• Ensure costs and revenues are captured against customer profiles.
• Support quotations and pass leads to Sales; weekend availability.

Skills

Air freight regulations

1 year Air Freight Forwarding

Customer relationships

Proactive problem solving

English communication

Attention to detail

Microsoft Office

Cargo Wise TMS

Education

Industrial engineering / International business student or professional

Tools

Cargo Wise Transportation Management System

Job description

DHL Group in Bogotá seeks an Expert AFR (OAM) to administer Air Freight operations and customer service, ensuring seamless movement of goods while complying with export/import regulations. You will own transport orders, coordinate with teams, prepare crucial documents, and respond to shipment status inquiries.

This role requires a proactive, customer-first mindset, strong English communication, and proficiency in MS Office and Cargo Wise TMS. Weekend availability may be required.