Agente Call Center Bilingüe 2.7M Work From Home

Ubiquity Global Services; Bogotá ciudad; Remote; COP 27,900,000 - 44,640,000; Full time

Job summary

Ubiquity Global Services is seeking a customer-focused teammate to ensure top-tier satisfaction on every contact. You will manage calls, identify needs, explain procedures, and provide accurate information with empathy and a positive demeanor.

Join a global CX leader delivering outstanding service across financial services, healthcare, and e-commerce. Flexibility with shifts and weekend coverage may be required to meet business needs.

Qualifications

• High School diploma or equivalent.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and resolve problems.
• Ability to follow instructions for customer resolutions tasks.
• Ability to work under pressure while maintaining positive customer interactions.
• Intermediate PC navigation for providing exceptional service.
• English in business environment (85%-90%).
• Flexible with schedules including weekends, overnights, holidays, or extra shifts.

Responsibilities

• Be customer obsessed and place customer satisfaction first.
• Manage each call interaction with focus on customer happiness.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Explain procedures and answer questions to inform customers.
• Provide correct information and listen carefully to understand questions.
• Show empathy and respect with every customer interaction.

Skills

Customer focus

Verbal & written communication

Problem solving

Empathy

English proficiency

Education

High school diploma

Job description

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

• Be customer obsessed.
• Manage each call interaction with our customers’ satisfaction as your number one priority.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Inform customers by explaining procedures; answering questions; providing information.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements:

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills.
• Ability to follow instructions for specific customer resolutions tasks.Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the ENGLISH language in a business environment (85% - 90%).
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.

What We Do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.