After Hours Dispatcher: Fast-Paced Logistics & Support

Charger Logistics Inc; Bogotá; Presencial; COP 33.480.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Competitive pay

Performance-based bonus

Descripción de la vacante

Charger Logistics Inc. is a world-class asset-based carrier with North American coverage and 20+ years of experience. The company seeks dynamic individuals for its fast-paced Customer Service team to support customers and optimize logistics solutions.

Join an entrepreneurial-minded organization that values ideas and strategies, with opportunities for growth and professional development in a global transport provider’s environment.

Formación

• 2+ years of sales and account management experience in transportation and logistics.
• Recent college or university degree in Marketing or Business-related field.
• Experience in analyst role and/or pricing is an asset.
• Ability to understand business processing requirements using technology and conceptualize creative solutions.
• Experience in B2B sales involving complex deals is an asset.
• Strong knowledge and understanding of the sales planning process.
• Strong verbal, written, and presentation skills with strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• Ability to function independently with little or no supervision as well as in a team.

Responsabilidades

• Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
• Track and Trace large volume of customer orders
• Entering, updating and processing customer orders on various interfaces.
• Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
• Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
• Ensure and confirm pickup and delivery appointment for drivers
• Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
• Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
• Maintain co-operative working relationships among team and internal staff

Conocimientos

Customer service

Communication

Negotiation

Problem solving

Time management

Presentation skills

Educación

Marketing or Business-related degree

Descripción del empleo

Charger Logistics Inc. is a world-class asset-based carrier with North American coverage and 20+ years of experience. The company seeks dynamic individuals for its fast-paced Customer Service team to support customers and optimize logistics solutions.

Join an entrepreneurial-minded organization that values ideas and strategies, with opportunities for growth and professional development in a global transport provider’s environment.