Night Dispatch Representative

Charger Logistics Inc.; Bogotá ciudad; Presencial; COP 33.480.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Competitive pay

Performance-based bonus

Descripción de la vacante

Charger Logistics Inc. is a world-class asset-based carrier with North American coverage and 20+ years of experience. The company seeks dynamic individuals for its fast-paced Customer Service team to support customers and optimize logistics solutions.

Join an entrepreneurial-minded organization that values ideas and strategies, with opportunities for growth and professional development in a global transport provider’s environment.

Formación

• 2+ years of sales and account management experience in transportation and logistics.
• Recent college or university degree in Marketing or Business-related field.
• Experience in analyst role and/or pricing is an asset.
• Ability to understand business processing requirements using technology and conceptualize creative solutions.
• Experience in B2B sales involving complex deals is an asset.
• Strong knowledge and understanding of the sales planning process.
• Strong verbal, written, and presentation skills with strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• Ability to function independently with little or no supervision as well as in a team.

Responsabilidades

• Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
• Track and Trace large volume of customer orders
• Entering, updating and processing customer orders on various interfaces.
• Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
• Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
• Ensure and confirm pickup and delivery appointment for drivers
• Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
• Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
• Maintain co-operative working relationships among team and internal staff

Conocimientos

Customer service

Communication

Negotiation

Problem solving

Time management

Presentation skills

Educación

Marketing or Business-related degree

Descripción del empleo

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Responsabilities

• Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
• Track and Trace large volume of customer orders
• Entering, updating and processing customer orders on various interfaces.
• Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
• Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
• Ensure and confirm pickup and delivery appointment for drivers
• Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
• Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
• Maintain co-operative working relationships among team and internal staff

Qualifications

• 2+ years of sales and account management experience in transportation and logistics field is preferred
• Recent college or university degree in Marketing or Business-related field is required
• Previous experience in an analyst role and or in pricing function is an asset
• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
• Experience working B2B sales involving complex deals is an asset
• Strong knowledge and understanding of the sales planning process
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
• Strong negotiation skills with proven closing ability
• Ability to function independently with little or no supervision as well as function in a team environment

Benefits

• Professional growth career
• Competitive pay package
• Performance-based bonus

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.