Key Account Coordinator - Weekend Afternoon Coverage

Charger Logistics Inc.; Bogotá; Presencial; COP 6.000.000 - 10.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth career

Competitive pay package

Performance-based bonus

Descripción de la vacante

Charger Logistics Inc. is seeking a Weekend Customer Service Representative to monitor shipments, communicate with customers and drivers, and coordinate weekend operations. You will track status, resolve issues, and provide proactive updates to ensure smooth transportation services.

Ideal candidates have 2+ years in logistics sales/account management, strong communication skills, and the ability to work independently on weekend shifts. A marketing or business degree is preferred.

Formación

• 2+ years of sales and account management experience in transportation and logistics preferred.
• Strong verbal, written, and presentation skills.
• Ability to understand business processes and deliver solutions.
• Experience in B2B sales with complex deals is a plus.

Responsabilidades

• Monitor weekend shipments and provide real-time visibility.
• Communicate with customers, drivers and internal teams on status and issues.
• Update portals and shipment records with accurate information.
• Coordinate pickup and delivery appointments per customer requirements.
• Identify and resolve service disruptions and delays.
• Handle inquiries and follow-up with customers.
• Prepare and distribute overnight reports to daytime team.
• Maintain documentation and collaborate with stakeholders.

Conocimientos

Sales & account mgmt

Communication

Customer relations

Negotiation

Educación

Marketing or Business degree

Descripción del empleo

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
Work Schedule: Friday to Monday 1:00PM CST - 11:00PM CST

We´re looking for a Weekend Customer Service Representative who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

Responsibilities:

• Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalated, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
Work Schedule: Friday to Monday 1:00PM CST - 11:00PM CST

We´re looking for a Weekend Customer Service Representative who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

Responsibilities:

• Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalated, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Requirements

• 2+ years of sales and account management experience in transportation and logistics field is preferred

• Recent college or university degree in Marketing or Business-related field is required

• Previous experience in an analyst role and or in pricing function is an asset

• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them

• Experience working B2B sales involving complex deals is an asset

• Strong knowledge and understanding of the sales planning process

• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills

• Strong negotiation skills with proven closing ability

• Ability to function independently with little or no supervision as well as function in a team environment

Benefits

• Professional growth career
• Competitive pay package
• Performance-based bonus

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge