Telemetry SRE: Scale Observability for Open Finance

Kraken; Chile; Presencial; CLP 109.689.000 - 164.534.000; Jornada completa

Descripción de la vacante

Kraken is seeking a Site Reliability Engineer to join the Telemetry team. You will own the shared platform for metrics, logs, traces, alerting, dashboards, and profiling at scale.

Operate and enhance telemetry services with a Prometheus-compatible stack, VictoriaMetrics, Grafana, and modern alerting tools. This role emphasizes distributed systems, automation, and on-call incident response in production environments.

Formación

• 3+ years of experience as a Site Reliability Engineer, Platform/Infrastructure Engineer, Observability Engineer, or similar production engineering role.
• Comfortable managing production systems at scale that collect, process, store, and serve telemetry such as metrics, logs, traces, or profiles.
• Experience with Prometheus or a Prometheus-compatible monitoring stack, including metrics collection, querying, and alerting.
• Experience troubleshooting distributed production systems, including availability, latency, data flow, and capacity issues.
• Experience with Infrastructure as Code, particularly Terraform, and CI/CD.
• Experience operating containerised workloads with Nomad, Kubernetes, or similar platforms.
• Solid scripting/programming ability and comfort using AI tools and agents (e.g., Claude) to accelerate delivery.
• Strong incident response, documentation, and collaboration skills.

Responsabilidades

• Operate and improve the shared platform for metrics, logs, traces, alerting, dashboards, and profiling.
• Maintain metrics collection, long-term storage, querying, dashboards, and alerting using Prometheus-compatible systems, VictoriaMetrics, Grafana, and modern alerting tools.
• Operate log pipelines using Vector, Splunk, and Loki, including reliability, throughput, and troubleshooting.
• Operate distributed tracing and profiling capabilities using Grafana Alloy, Tempo, OpenTelemetry, and Pyroscope.
• Deploy and manage telemetry services using Terraform, Terragrunt, and container orchestration across multiple environments.
• Troubleshoot missing data, slow queries, broken alerts, pipeline backpressure, and capacity issues.
• Build reusable configuration and automation that helps teams manage dashboards, alerts, and telemetry integrations safely.
• Participate in incident response and on-call, write runbooks, and improve the platform using what we learn from incidents.

Conocimientos

Observability

SRE / Platform engineering

Prometheus

Kubernetes

Terraform

CI/CD

Logging & Telemetry

Herramientas

Prometheus-compatible stack

VictoriaMetrics

Grafana

Tempo

Loki

Vector

Splunk

OpenTelemetry

Pyroscope

Descripción del empleo

Kraken is seeking a Site Reliability Engineer to join the Telemetry team. You will own the shared platform for metrics, logs, traces, alerting, dashboards, and profiling at scale.

Operate and enhance telemetry services with a Prometheus-compatible stack, VictoriaMetrics, Grafana, and modern alerting tools. This role emphasizes distributed systems, automation, and on-call incident response in production environments.