Technical Support Engineer – AI Audio & API

TechTree; Chile; Presencial; CLP 16.740.000 - 23.436.000; Jornada completa

Descripción de la vacante

TechTree is seeking a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform. This independent contractor role has no benefits and health insurance.

You will work in a fast-moving startup environment, troubleshooting API-related issues, reading and reasoning about code, and translating findings for customers and internal teams.

Formación

• 2–3 years of experience in technical customer support, preferably in SaaS or high-growth tech environments.
• Strong technical troubleshooting background with ability to read and reason about code.
• Ability to ramp up quickly with minimal onboarding and operate effectively in ambiguity.
• Fluent Mandarin language is a strong plus.

Responsabilidades

• Troubleshoot API-related issues and integrations across the platform.
• Read and reason about code to diagnose problems for customers and internal teams.
• Translate complex technical findings into clear, concise explanations.

Conocimientos

Technical support

API troubleshooting

SaaS experience

Strong communication

Autonomy

Herramientas

GCP

SQL

Twilio

SIP

Descripción del empleo

TechTree is seeking a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform. This independent contractor role has no benefits and health insurance.

You will work in a fast-moving startup environment, troubleshooting API-related issues, reading and reasoning about code, and translating findings for customers and internal teams.