Remote Technical Support Specialist (APIs & AI Audio)

TechTree; Santiago; Presencial; CLP 35.480.859 - 48.552.754; Jornada completa

Descripción de la vacante

TechTree in Chile is seeking a technically skilled Technical Customer Support Specialist (Contractor) to independently troubleshoot complex API, integration, and telephony issues across SIP, Twilio, and AI integrations for our fast-growing AI audio platform.

You will translate technical findings into clear explanations for customers and internal teams, manage your own workload with minimal supervision, and thrive in a fast-moving startup that rewards autonomy and fast learning.

Formación

• 2–3 years in technical customer support for SaaS or enterprise tech.
• Experience diagnosing REST APIs, HTTP, auth, webhooks, and integration flows.
• Familiarity with GCP logs and SQL for log investigation.
• Ability to read and troubleshoot Python; JavaScript/Node.js/React a plus.

Responsabilidades

• Independently troubleshoot complex API, integration, and telephony issues (SIP, Twilio, AI integrations).
• Translate technical findings into clear explanations for customers and internal teams.
• Work autonomously, managing your own workload with minimal supervision.

Conocimientos

API troubleshooting

Technical communication

Independence

Autonomous learning

AI enthusiasm

REST API troubleshooting

Herramientas

GCP

SQL

Python

JavaScript

Node.js

React

Twilio

SIP

Descripción del empleo

TechTree in Chile is seeking a technically skilled Technical Customer Support Specialist (Contractor) to independently troubleshoot complex API, integration, and telephony issues across SIP, Twilio, and AI integrations for our fast-growing AI audio platform.

You will translate technical findings into clear explanations for customers and internal teams, manage your own workload with minimal supervision, and thrive in a fast-moving startup that rewards autonomy and fast learning.