Remote Technical Support Engineer for AI SaaS

Mercor; Santiago; On-site; CLP 35,682,426 - 62,444,246; Full time

Job summary

Obsidian is seeking a remote User Support Specialist to ensure users have a delightful experience on their platform. You'll interact directly with users, resolve issues, and debug applications while maintaining a professional and upbeat communication style.

The position requires substantial overlap with Pacific Time hours and is ideal for candidates with experience in web applications and AI systems. Join a team helping to shape the future of technology and AI.

Qualifications

• 2-5 years supporting customers on web applications is a plus.
• Familiarity with how modern AI APIs work is beneficial.
• Ability to communicate with empathy and professionalism.

Responsibilities

• Investigate talent-reported issues end-to-end.
• Debug across AI + SaaS stack using logs and telemetry.
• Create clear documentation and runbooks for resolution.

Skills

Debug web applications

Customer support experience

Experience with AI systems

Understanding model outputs

Education

Degree in Computer Science or related field

Tools

React

Node

Flask

Next.js

Job description

Obsidian is seeking a remote User Support Specialist to ensure users have a delightful experience on their platform. You'll interact directly with users, resolve issues, and debug applications while maintaining a professional and upbeat communication style.

The position requires substantial overlap with Pacific Time hours and is ideal for candidates with experience in web applications and AI systems. Join a team helping to shape the future of technology and AI.