Team Lead Payments Operations

Pluxee; Santiago; Hybrid; CLP 12,000,000 - 18,000,000; Full time

Job summary

Pluxee in Santiago, Chile seeks a Team Lead Payments Operations to drive monitoring, reporting, and optimization of payment activities for digital cards, vouchers, and fulfillment. You will partner with Operations, Finance, Customer Care, Tech, and vendors to ensure accurate, compliant, and data-driven delivery.

The role emphasizes process improvements, controls, and governance with a focus on operational efficiency.

Qualifications

• Bachelor’s degree in a relevant field.
• 2+ years of experience in operational analysis, payment operations, reporting, or financial services operations.
• Proficiency in Excel and Microsoft 365.
• Strong analytical and reporting capabilities.

Responsibilities

• Monitor operational activities, KPIs, and service levels.
• Prepare reports, dashboards, reconciliations, and analyses.
• Analyze workflows, identify bottlenecks, risks, and improvements.
• Support controls, audits, and governance reporting.
• Collaborate with cross-functional teams and vendors.
• Drive continuous improvement of processes and tools.

Skills

Analytical thinking

Operational reporting

KPI monitoring

Attention to detail

Data analysis

Excel

Microsoft 365

Education

Bachelor's degree in Business Administration / Finance / Operations Management / Supply Chain / Technology

Tools

Excel

Microsoft 365

Job description

Team Lead Payments Operations### Team Lead Payments OperationsApply: Hybrid: Santiago: Full time: Posted Today: R6041**At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.**Permanent Regular **Job Description:**The Team Lead Payments Operations supports the execution, monitoring, reporting, and optimization of payment and means-of-payment operational activities within a country or local entity. The role contributes to operational performance tracking, operational controls, reconciliation support, incident follow-up, reporting activities, and process analysis related to digital cards, plastic cards, voucher operations, production coordination, fulfillment, and operational service delivery. The role works closely with Local Operations Managers, operational teams, Finance, Customer Care, Technology, vendors, and operational partners to support efficient, compliant, and data-driven operational management.YOUR NEXT CHALLENGE Responsibilities: Operational Monitoring & Reporting Monitor operational activities, service levels, operational KPIs, and operational performance indicators. Prepare operational reports, dashboards, reconciliations, and operational analyses. Track operational incidents, delays, service disruptions, and operational anomalies. Support operational follow-up related to fulfillment, production coordination, distribution, and operational processing activities. Contribute to operational visibility and operational governance reporting. Operational Analysis & Process Support Analyze operational workflows, operational data, and operational performance trends. Identify operational inefficiencies, bottlenecks, risks, and improvement opportunities. Support implementation of operational process improvements and optimization initiatives. Assist with operational documentation, process mapping, and operational procedure updates. Support operational testing and validation activities when required. Operational Controls & Compliance Support execution of operational controls and verification activities. Ensure operational records, reconciliations, and reporting activities remain accurate and traceable. Contribute to operational audits, compliance reviews, and remediation follow-up activities. Monitor adherence to operational procedures and governance standards. Escalate operational risks, anomalies, or process deviations when identified. Stakeholder Coordination & Support Collaborate with Operations, Finance, Customer Care, Payment, Technology, and vendor teams. Support coordination with production partners, logistics providers, and operational vendors. Provide operational analysis and reporting support for operational governance meetings. Contribute to operational communication and service coordination activities. Support operational knowledge sharing and documentation maintenance. Continuous Improvement & Operational Efficiency Contribute to operational optimization and automation initiatives. Support standardization of operational reporting and governance practices. Assist in improving operational tools, dashboards, and monitoring processes. Promote operational accuracy, efficiency, and service quality. Support continuous improvement of operational methodologies and controls. YOU ARE A MATCH IF... Education: Bachelor’s degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field. Work Experience: 2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations. Experience within operational environments involving payment products, fulfillment, logistics, or operational controls is preferred. Exposure to operational KPI monitoring and reporting activities is considered an advantage. Skills & Certifications: Strong analytical and reporting capabilities. Experience with operational reporting, reconciliations, and operational data analysis. Strong attention to detail and organizational skills. Proficiency in Excel and operational reporting tools. Proficiency in Microsoft 365 is required. Languages: English is considered an advantage as it supports communication, learning, and collaboration in a multinational context. Working Conditions: Hybrid working environment. Competencies: Operational Analysis & Reporting Operational KPI Monitoring Operational Controls & Reconciliation Process Documentation Operational Data Analysis