Payments Ops Lead: Analytics & Optimization

Pluxee Chile S.A.; Santiago; Hybrid; CLP 24,000,000 - 36,000,000; Full time

Job summary

Pluxee Chile S.A. in Chile is seeking a Team Lead Payments Operations to oversee payment activities, monitoring, reporting and optimization across the local entity.

The role collaborates with Operations, Finance, Customer Care, Technology, and vendors to ensure compliant, data-driven operations. You will drive dashboards, reconciliations, incident follow-ups, and process improvements while maintaining accurate records and governance.

Qualifications

• Bachelor's degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field.
• 2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations.

Responsibilities

• Monitor operational activities, service levels, KPIs, and performance indicators.
• Prepare operational reports, dashboards, reconciliations, and analyses.
• Track incidents, delays, service disruptions, and anomalies.
• Support fulfillment, production coordination, distribution, and processing activities.
• Contribute to governance reporting and operational visibility.
• Analyze workflows and performance trends to identify bottlenecks and risks.
• Assist with process improvements and documentation updates.
• Support testing and validation activities as required.

Skills

Analytical skills

Reporting capabilities

Education

Bachelor's degree

Tools

Excel

Microsoft 365

Job description

Pluxee Chile S.A. in Chile is seeking a Team Lead Payments Operations to oversee payment activities, monitoring, reporting and optimization across the local entity.

The role collaborates with Operations, Finance, Customer Care, Technology, and vendors to ensure compliant, data-driven operations. You will drive dashboards, reconciliations, incident follow-ups, and process improvements while maintaining accurate records and governance.