Hybrid Payments Operations Lead - Analytics & Optimization

Pluxee; Santiago; Hybrid; CLP 12,000,000 - 18,000,000; Full time

Job summary

Pluxee in Santiago, Chile seeks a Team Lead Payments Operations to drive monitoring, reporting, and optimization of payment activities for digital cards, vouchers, and fulfillment. You will partner with Operations, Finance, Customer Care, Tech, and vendors to ensure accurate, compliant, and data-driven delivery.

The role emphasizes process improvements, controls, and governance with a focus on operational efficiency.

Qualifications

• Bachelor’s degree in a relevant field.
• 2+ years of experience in operational analysis, payment operations, reporting, or financial services operations.
• Proficiency in Excel and Microsoft 365.
• Strong analytical and reporting capabilities.

Responsibilities

• Monitor operational activities, KPIs, and service levels.
• Prepare reports, dashboards, reconciliations, and analyses.
• Analyze workflows, identify bottlenecks, risks, and improvements.
• Support controls, audits, and governance reporting.
• Collaborate with cross-functional teams and vendors.
• Drive continuous improvement of processes and tools.

Skills

Analytical thinking

Operational reporting

KPI monitoring

Attention to detail

Data analysis

Excel

Microsoft 365

Education

Bachelor's degree in Business Administration / Finance / Operations Management / Supply Chain / Technology

Tools

Excel

Microsoft 365

Job description

Pluxee in Santiago, Chile seeks a Team Lead Payments Operations to drive monitoring, reporting, and optimization of payment activities for digital cards, vouchers, and fulfillment. You will partner with Operations, Finance, Customer Care, Tech, and vendors to ensure accurate, compliant, and data-driven delivery.

The role emphasizes process improvements, controls, and governance with a focus on operational efficiency.