Team Lead Payments Operations

Pluxee Chile; Región Metropolitana de Santiago; Hybrid; CLP 10,044,000 - 14,508,000; Full time

Job summary

Pluxee Chile is seeking an Operational Analyst to monitor and report on daily activities, service levels, and KPIs across fulfillment, production, and logistics.

You will analyze workflows, identify bottlenecks, support process improvements, and collaborate with Operations, Finance, and IT to ensure accurate records and governance.

Qualifications

• Bachelor's degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field.
• 2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations.
• Experience within operational environments involving payment products, fulfillment, logistics, or operational controls is preferred.
• Exposure to operational KPI monitoring and reporting activities is considered an advantage.

Responsibilities

• Monitor operational activities, service levels, KPIs, and performance indicators.
• Prepare operational reports, dashboards, reconciliations, and analyses.
• Track operational incidents, delays, service disruptions, and anomalies.
• Support fulfillment, production coordination, distribution, and processing activities.
• Contribute to governance reporting and operational visibility.
• Analyze operational workflows, data, and performance trends.
• Identify inefficiencies, bottlenecks, risks, and improvement opportunities.
• Assist with process improvements and optimization initiatives.
• Support documentation, process mapping, and procedure updates.
• Assist in testing and validation activities when required.
• Collaborate with Operations, Finance, Customer Care, Payment, Technology, and vendors.
• Support coordination with production partners and logistics providers.
• Contribute to governance meetings with operational analysis.
• Promote standardization of reporting and controls.

Skills

Analytical thinking

Data analysis

Reporting

Attention to detail

Excel

Microsoft 365

Education

Bachelor's degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field

Tools

Excel

Microsoft 365

Job description

YOUR NEXT CHALLENGE

Responsibilities:

• Operational Monitoring & Reporting
• Monitor operational activities, service levels, operational KPIs, and operational performance indicators.
• Prepare operational reports, dashboards, reconciliations, and operational analyses.
• Track operational incidents, delays, service disruptions, and operational anomalies.
• Support operational follow-up related to fulfillment, production coordination, distribution, and operational processing activities.
• Contribute to operational visibility and operational governance reporting.

Operational Analysis & Process Support

• Analyze operational workflows, operational data, and operational performance trends.
• Identify operational inefficiencies, bottlenecks, risks, and improvement opportunities.
• Support implementation of operational process improvements and optimization initiatives.
• Assist with operational documentation, process mapping, and operational procedure updates.
• Support operational testing and validation activities when required.

Operational Controls & Compliance

• Support execution of operational controls and verification activities.
• Ensure operational records, reconciliations, and reporting activities remain accurate and traceable.
• Contribute to operational audits, compliance reviews, and remediation follow-up activities.
• Monitor adherence to operational procedures and governance standards.
• Escalate operational risks, anomalies, or process deviations when identified.

Stakeholder Coordination & Support

• Collaborate with Operations, Finance, Customer Care, Payment, Technology, and vendor teams.
• Support coordination with production partners, logistics providers, and operational vendors.
• Provide operational analysis and reporting support for operational governance meetings.
• Contribute to operational communication and service coordination activities.
• Support operational knowledge sharing and documentation maintenance.

Continuous Improvement & Operational Efficiency

• Contribute to operational optimization and automation initiatives.
• Support standardization of operational reporting and governance practices.
• Assist in improving operational tools, dashboards, and monitoring processes.
• Promote operational accuracy, efficiency, and service quality.
• Support continuous improvement of operational methodologies and controls.

YOU ARE A MATCH IF...

Education:

• Bachelor's degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field.

Work Experience:

• 2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations.
• Experience within operational environments involving payment products, fulfillment, logistics, or operational controls is preferred.
• Exposure to operational KPI monitoring and reporting activities is considered an advantage.

Skills & Certifications:

• Strong analytical and reporting capabilities.
• Experience with operational reporting, reconciliations, and operational data analysis.
• Strong attention to detail and organizational skills.
• Proficiency in Excel and operational reporting tools.
• Proficiency in Microsoft 365 is required.

Languages:

• English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions:

• Hybrid working environment.

Competencies:

• Operational Analysis & Reporting
• Operational KPI Monitoring
• Operational Controls & Reconciliation
• Process Documentation
• Operational Data Analysis