Strategic Customer Success Manager — Cloud Platforms

Salesforce; Santiago; Híbrido; CLP 25.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Customer Success Manager (CSM) to serve as the primary contact for high-profile Core and Marketing Cloud customers. You will partner with a small set of accounts to align on business goals, optimize the Salesforce platform, and drive adoption with proactive guidance and risk management.

You will build strong relationships across customers and internal teams, translating technical needs into business outcomes and owning the customer’s success journey from onboarding

Formación

• +5 years work experience in Technical Customer Success, SaaS platform use, or project leadership.
• Demonstrated expertise of 2+ years within the Salesforce ecosystem, specifically Sales/Service/Marketing Cloud.
• Exceptional communication and presentation skills with ability to influence at all levels, including executive/C-level.
• Ability to translate complex technical concepts into business terms and map business requirements to technical features.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams to resolve customer needs or projects.
• Available for a flexible schedule, with 3 days in-office.

Responsabilidades

• Serve as the single point of customer accountability for orchestration of Signature deliverables, experience, renewal, and expansion for Salesforce Marketing Cloud applications.
• Cultivate and maintain relationships with customer IT and business executives, sponsors, and decision-makers.
• Help Salesforce Marketing Cloud customers achieve business goals on the platform by coordinating the Signature Success catalog of services.
• Provide proactive guidance on Salesforce features based on customer interests and adoption.
• Advise on adoption of new features in annual releases and identify challenges and risks.
• Communicate the value of Signature Success to ensure renewals and stakeholder alignment.
• Act as an advocate for customers during triage and resolution of high-severity incidents.
• Occasional travel to customer sites and after-hours coverage as needed.

Conocimientos

Communication skills

Executive communication

Cross-functional leadership

Salesforce ecosystem knowledge

Project leadership

Business-terms translation

Herramientas

Salesforce

Descripción del empleo

Salesforce is seeking a Customer Success Manager (CSM) to serve as the primary contact for high-profile Core and Marketing Cloud customers. You will partner with a small set of accounts to align on business goals, optimize the Salesforce platform, and drive adoption with proactive guidance and risk management.

You will build strong relationships across customers and internal teams, translating technical needs into business outcomes and owning the customer’s success journey from onboarding