Strategic Customer Success Manager — AI Cloud Adoption

126 Salesforce Chile SpA; Santiago; Híbrido; CLP 24.000.000 - 42.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

3 days in-office

Occasional travel

Descripción de la vacante

Salesforce Chile SpA seeks a Customer Success Manager to serve as the primary contact for top-tier Salesforce Marketing Cloud customers within Signature Success. You will own account health, adoption of features, and renewal strategy while coordinating delivery with cross-functional teams.

The ideal candidate has 5+ years in technical customer success or SaaS leadership, deep Salesforce knowledge, exceptional communication at all levels, and a willingness to travel occasionally and work a

Formación

• 5+ years work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
• Demonstrated expertise of 2+ years within the Salesforce Ecosystem, specifically in Sales, Service or Marketing Cloud, including comprehensive knowledge of its product features, capabilities, optimal use cases, and strategic deployment.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
• Available for a flexible schedule, 3 days in-office.

Responsabilidades

• Serve as the single point of accountability for orchestration of all Signature deliverables, experience, renewal, and expansion for Salesforce Marketing Cloud applications.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers.
• Help customers achieve business goals on the Salesforce platform by coordinating the completion of the Signature Success catalog of services.
• Provide timely, proactive Salesforce feature guidance based on customer interests.
• Advise on adoption of new features and annual release schedules, identifying challenges and risks.
• Communicate value of Signature Success and ensure collaboration understands this value to support renewals.
• Advocate for customers during triage and resolution of high-severity incidents.

Conocimientos

Technical Customer Success

Salesforce Ecosystem

Executive communication

Cross-functional collaboration

SaaS leadership

Problem-solving

Herramientas

Salesforce Platform

Data Cloud

Agentforce

Descripción del empleo

Salesforce Chile SpA seeks a Customer Success Manager to serve as the primary contact for top-tier Salesforce Marketing Cloud customers within Signature Success. You will own account health, adoption of features, and renewal strategy while coordinating delivery with cross-functional teams.

The ideal candidate has 5+ years in technical customer success or SaaS leadership, deep Salesforce knowledge, exceptional communication at all levels, and a willingness to travel occasionally and work a