Strategic Accounts & Delivery Director

Trilliant; Osorno; On-site; CLP 26,000,000 - 40,000,000; Full time

Job summary

Trilliant seeks a Project Director to drive the success of strategic customer accounts, leading across commercial performance, customer success, project delivery, stakeholder engagement, and operational reporting.

You will lead complex utility and technology programs from solution design through deployment and transition to operational support, coordinating executives and technical teams to deliver measurable customer value.

Qualifications

• Proven experience leading large-scale technology, utility, telecommunications, or infrastructure programs and customer accounts.
• Strong commercial acumen with responsibility for revenue, profitability, forecasting, and account growth.
• Demonstrated success managing executive-level customer relationships and stakeholder engagement.

Responsibilities

• Own the overall success of assigned strategic accounts, including revenue growth, profitability, customer satisfaction, and business performance.
• Serve as the primary executive liaison between Trilliant and customer stakeholders.
• Lead the delivery of complex projects from solution design through deployment and operational transition.
• Ensure projects are delivered on time, within scope, budget, and quality expectations.
• Drive customer success by aligning solutions with business objectives and operational outcomes.
• Manage program governance, reporting, risk mitigation, and issue resolution.
• Lead executive reviews, steering committees, and key customer engagements.
• Identify and pursue account growth opportunities, including cross-sell and upsell initiatives.
• Collaborate with cross-functional teams to ensure successful project execution and customer support.
• Provide leadership, coaching, and direction to project teams while fostering accountability and execution

Skills

Executive stakeholder management

Program management

Strategic account management

Cross-functional leadership

Education

Bachelor's degree in Engineering/Technology/Business or related discipline

Job description

Trilliant seeks a Project Director to drive the success of strategic customer accounts, leading across commercial performance, customer success, project delivery, stakeholder engagement, and operational reporting.

You will lead complex utility and technology programs from solution design through deployment and transition to operational support, coordinating executives and technical teams to deliver measurable customer value.