Project Director

Trilliant; Osorno; On-site; CLP 26,000,000 - 40,000,000; Full time

Job summary

Trilliant seeks a Project Director to drive the success of strategic customer accounts, leading across commercial performance, customer success, project delivery, stakeholder engagement, and operational reporting.

You will lead complex utility and technology programs from solution design through deployment and transition to operational support, coordinating executives and technical teams to deliver measurable customer value.

Qualifications

• Proven experience leading large-scale technology, utility, telecommunications, or infrastructure programs and customer accounts.
• Strong commercial acumen with responsibility for revenue, profitability, forecasting, and account growth.
• Demonstrated success managing executive-level customer relationships and stakeholder engagement.

Responsibilities

• Own the overall success of assigned strategic accounts, including revenue growth, profitability, customer satisfaction, and business performance.
• Serve as the primary executive liaison between Trilliant and customer stakeholders.
• Lead the delivery of complex projects from solution design through deployment and operational transition.
• Ensure projects are delivered on time, within scope, budget, and quality expectations.
• Drive customer success by aligning solutions with business objectives and operational outcomes.
• Manage program governance, reporting, risk mitigation, and issue resolution.
• Lead executive reviews, steering committees, and key customer engagements.
• Identify and pursue account growth opportunities, including cross-sell and upsell initiatives.
• Collaborate with cross-functional teams to ensure successful project execution and customer support.
• Provide leadership, coaching, and direction to project teams while fostering accountability and execution

Skills

Executive stakeholder management

Program management

Strategic account management

Cross-functional leadership

Education

Bachelor's degree in Engineering/Technology/Business or related discipline

Job description

Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.

We are a device-agnostic, integrated, multi-technology communication platform that provides flexibility to balance technological capabilities with economic needs. Trilliant is committed to best-in-class solutions that empower our customers and their customers to connect to the world of things

We are an equal-opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We have dynamic and collaborative work environments with some of the brightest employees in the world. We invest in people and provide opportunities for our employees to grow hand in hand with our business.

Job Description:

The Project Director is responsible for the overall success of strategic customer accounts, providing leadership across commercial performance, customer success, project delivery, stakeholder engagement, and operational reporting.

In this role, you will lead complex utility and technology programs from solution design and pilot implementation through large-scale deployment and transition to operational support. You will work closely with executive, operational, and technical stakeholders to align business objectives, deliver measurable customer value, and ensure successful project outcomes.

The ideal candidate combines strong commercial acumen, program management expertise, and executive-level relationship management with a deep understanding of technology deployment in complex customer environments. This role is accountable for the overall health and growth of assigned accounts, including implementation strategy, operational performance, customer satisfaction, and long‑term business development opportunities.

Position Responsibilities:

• Own the overall success of assigned strategic accounts, including revenue growth, profitability, customer satisfaction, and business performance.
• Serve as the primary executive liaison between Trilliant and customer stakeholders.
• Lead the delivery of complex projects from solution design through deployment and operational transition.
• Ensure projects are delivered on time, within scope, budget, and quality expectations.
• Drive customer success by aligning solutions with business objectives and operational outcomes.
• Manage program governance, reporting, risk mitigation, and issue resolution.
• Lead executive reviews, steering committees, and key customer engagements.
• Identify and pursue account growth opportunities, including cross-sell and upsell initiatives.
• Collaborate with cross-functional teams to ensure successful project execution and customer support.
• Provide leadership, coaching, and direction to project teams while fostering accountability and execution

Position Requirements:

• Proven experience leading large-scale technology, utility, telecommunications, or infrastructure programs and customer accounts.
• Strong commercial acumen with responsibility for revenue, profitability, forecasting, and account growth.
• Demonstrated success managing executive-level customer relationships and stakeholder engagement.
• Experience delivering complex programs involving software, systems integration, infrastructure, and field deployments.
• Strong project and program management capabilities, including risk, scope, and change management.
• Knowledge of utility, smart grid, AMI, industrial IoT, or related technology environments preferred.
• Ability to lead cross-functional teams within a global, matrixed organization.
• Excellent communication, presentation, negotiation, and problem-solving skills.
• Professional fluency in Spanish and English.

Education/Certification:

• Bachelor’s degree in Engineering, Technology, Business, Project Management, or a related discipline required.
• Professional Project or Program Management certification preferred.
• Additional advanced technical or business qualifications are considered advantageous.

Trilliant Values:

PASSIONATE- We find the right solutions for customers and exceed their expectations.

ACCOUNTABLE- We work smart and tackle problems with urgency to get the job done.

CONFIDENT- We look to the future and partner with each other to deliver world-class solutions.

ENERGIZED- We are excited and support the growth and direction of Trilliant.