Delivery Manager - RPO (Hybrid, Chile/Argentina)

ManpowerGroup; Chile; Hybrid; CLP 42,000,000 - 60,000,000; Full time

Job summary

Talent Solutions, part of ManpowerGroup, seeks a Delivery Manager to oversee end-to-end recruitment delivery across client portfolios in a hybrid model with on-site weekly presence. You will drive stakeholder engagement, design workforce solutions, and lead Talent Acquisition Partners and team leaders to meet SLAs and KPIs while ensuring profitability.

The role emphasizes operational excellence, coaching, and continuous improvement of delivery strategies, with accountability for program health

Qualifications

• 6-8 years of experience in Talent Acquisition/Delivery.
• Experience overseeing client relationships and delivery with P&L exposure.
• Experience leading regional team operations.

Responsibilities

• Design and implement workforce strategies aligned with client goals and market conditions.
• Oversee full-cycle recruitment processes and ensure SLA/KPI compliance.
• Manage budgets and profitability targets across client programs and track performance metrics.

Skills

Managing teams

P&L exposure

Stakeholder management

Regional team leadership

Recruitment delivery

Process optimization

Job description

The Delivery Manager is a strategic leader responsible for overseeing end-to-end recruitment delivery across complex client portfolios. This role combines operational excellence, stakeholder engagement, and team leadership to ensure high-quality service, performance against SLAs/KPIs, and continuous improvement. The manager leads recruitment teams, manages client relationships, and drives innovation in sourcing and delivery strategies. They are accountable for program health, profitability, and the development of scalable workforce solutions. This is a hybrid role that will require the employee to be on site weekly. English is not required but highly preferred.

Client & Program Strategy

• Design and implement workforce solutions aligned with client goals and market conditions.
• Build and maintain strategic relationships with senior client stakeholders.
• Lead Quarterly Business Reviews and provide executive-level insights.
• Partner with internal teams and vendors to ensure seamless delivery.
• Manage client escalations swiftly and professionally, maintaining confidence and positive engagement.

Recruitment Delivery

• Oversee full-cycle recruitment processes and ensure SLA/KPI compliance.
• Align Talent Acquisition Partners to client specializations and forecast resource needs.
• Drive sourcing innovation and optimize attraction channels.
• Monitor and improve candidate experience and satisfaction.
• Partner with the Delivery Director to align delivery performance with strategic objectives.

Operational Excellence

• Manage budgets and profitability targets across client programs.
• Analyze recruitment metrics and market intelligence to inform decisions.
• Track and report on operational metrics including time-to-hire, cost-per-hire, candidate quality, and hiring manager satisfaction.
• Analyse recruitment data to identify trends, risks, and opportunities for improvement.
• Collaborate with reporting and analytics teams to deliver accurate and timely performance dashboards
• Ensure compliance with contract terms, audit standards, and operational policies.
• Support bids and proposals with strategic input and delivery expertise.
• Lead teams of Talent Acquistion Partners, Team Leaders, and support staff across multiple programs.
• Provide coaching, mentoring, and performance management.
• Set and review team objectives, ensuring alignment with strategic goals.
• Foster a collaborative, high-performance culture and drive engagement.
• Make decisions on hiring, terminations, and merit adjustments.
• Promote knowledge sharing and continuous development.

• 6-8 years of Manager experience in Talent Acquisition/Delivery
• Experience overseeing client relationships and delivery (P&L exposure)
• Experience leading regional team operations

At Talent Solutions, part of ManpowerGroup, we empower people to unlock their potential at every stage of their career. We connect candidates with opportunities at world‑class organizations while providing access to learning, development, and coaching that support long‑term, meaningful work.

Through our global reach and local expertise, we offer a collaborative and inclusive environment where people can grow, contribute, and build sustainable careers today and into the future.