Service Account Manager Support

Philips; Santiago; Presencial; CLP 20.088.000 - 33.480.000; Jornada completa

Descripción de la vacante

Philips in Chile seeks a Services Account Manager Support to grow and retain the Services business by managing customer relationships, coordinating contracts and renewals, and ensuring accurate sales pipeline and forecasting.

The role requires building strong customer relationships, supporting multivendor agreements, warranty conversions, and contract renewals, while collaborating with sales teams and international stakeholders.

Formación

• Minimum 2 years in CRM, sales, business development, or related area.
• Strong analytical and organizational skills for managing data, contracts, and follow-ups.
• Commercial mindset with ability to support sales activities and drive revenue growth.
• Proficient in English, with ability to collaborate with international stakeholders.

Responsabilidades

• Build and maintain relationships with existing customers and partners to drive satisfaction, retention, and growth across Services.
• Support execution of sales plans focused on multivendor agreements, warranty conversions, contract renewals, upgrades, and win-back opportunities with accurate CRM management.
• Collaborate with account managers, sales teams, and cross-functional stakeholders to support business objectives and customer needs.
• Analyze large volumes of partner and commercial data to provide market insights and contribute to forecasting and sales planning.
• Maintain data quality and adhere to Philips processes and standards, while developing commercial and professional skills within Services.

Conocimientos

CRM experience

Relationship management

Sales support

Data analysis

English proficiency

Educación

Bachelor's degree in Business Administration

High School Diploma or Vocational Education

Herramientas

CRM software

Descripción del empleo

Services Account Manager Support: Support the growth and retention of Philips Services business by managing customer relationships, coordinating contract and renewal activities, and ensuring accurate sales pipeline and forecasting processes.

Job Title

Service Account Manager Support

Job Description

Services Account Manager Support: Support the growth and retention of Philips Services business by managing customer relationships, coordinating contract and renewal activities, and ensuring accurate sales pipeline and forecasting processes.

Your Role

• Build and maintain strong relationships with existing customers and partners, helping drive customer satisfaction, retention, and long-term business growth across the Services portfolio.
• Support the execution of sales plans focused on Multivendor Agreements, Warranty Conversions, Contract Renewals, upgrades, and win-back opportunities while ensuring accurate opportunity management in CRM.
• Collaborate with account managers, sales teams, and cross-functional stakeholders to support business objectives and customer needs.
• Analyze large volumes of partner and commercial data, provide market and competitive insights, and contribute to accurate forecasting and sales planning through effective lead and opportunity management.
• Ensure operational excellence by maintaining data quality, following Philips processes and quality standards, and continuously developing commercial and professional skills within the Services organization.

You're The Right Fit If

• You have a High School Diploma, Vocational Education, or a Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• You have a minimum of 2 years of experience in Customer Relationship Management, Sales, Business Development, Service Delivery Management, or a related area with Vocational Education, or no prior experience with a Bachelor's Degree.
• You have strong analytical and organizational skills, with the ability to manage large datasets, contracts, quotations, follow-ups, and customer-related activities accurately.
• You have a commercial mindset and are comfortable supporting sales activities, identifying business opportunities, and contributing to revenue growth.
• You are able to communicate effectively in English, both written and spoken, and can collaborate with international stakeholders on a daily basis.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

This is an office-based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.