Customer Success & Renewal Specialist

Philips; Santiago; Presencial; CLP 20.088.000 - 33.480.000; Jornada completa

Descripción de la vacante

Philips in Chile seeks a Services Account Manager Support to grow and retain the Services business by managing customer relationships, coordinating contracts and renewals, and ensuring accurate sales pipeline and forecasting.

The role requires building strong customer relationships, supporting multivendor agreements, warranty conversions, and contract renewals, while collaborating with sales teams and international stakeholders.

Formación

• Minimum 2 years in CRM, sales, business development, or related area.
• Strong analytical and organizational skills for managing data, contracts, and follow-ups.
• Commercial mindset with ability to support sales activities and drive revenue growth.
• Proficient in English, with ability to collaborate with international stakeholders.

Responsabilidades

• Build and maintain relationships with existing customers and partners to drive satisfaction, retention, and growth across Services.
• Support execution of sales plans focused on multivendor agreements, warranty conversions, contract renewals, upgrades, and win-back opportunities with accurate CRM management.
• Collaborate with account managers, sales teams, and cross-functional stakeholders to support business objectives and customer needs.
• Analyze large volumes of partner and commercial data to provide market insights and contribute to forecasting and sales planning.
• Maintain data quality and adhere to Philips processes and standards, while developing commercial and professional skills within Services.

Conocimientos

CRM experience

Relationship management

Sales support

Data analysis

English proficiency

Educación

Bachelor's degree in Business Administration

High School Diploma or Vocational Education

Herramientas

CRM software

Descripción del empleo

Philips in Chile seeks a Services Account Manager Support to grow and retain the Services business by managing customer relationships, coordinating contracts and renewals, and ensuring accurate sales pipeline and forecasting.

The role requires building strong customer relationships, supporting multivendor agreements, warranty conversions, and contract renewals, while collaborating with sales teams and international stakeholders.