Senior Repair Operations Manager – Medical Devices

Olympus Corporation Of The Americas; Coquimbo; On-site; CLP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Medical, dental, and life coverage

15 paid holidays

Job summary

Olympus Corporation Of The Americas is seeking an experienced Repair Operations Manager in Chile to lead repair teams, enforce global guidelines, and drive cost-efficient, quality-focused services.

The role emphasizes capacity planning, vendor coordination, inventory and distributor support, and close collaboration with Customer Service and HR to ensure service levels and skilled staff. This position is onsite in Chile with opportunities for growth and impact.

Qualifications

• Bachelor's degree in Engineering. Producting Engineering is a plus.
• Minimum of 10 years related work experience.
• English - good level writing and speaking
• Spanish - native level writing and speaking
• Office 365 tools - good level as user

Responsibilities

• Lead the repair team to follow Olympus Global Guidelines and performance requirements for each equipment and align with Service Business Strategy.
• Improve engagement to pursue better performance and lower turnover.
• Prepare a capacity plan and coordinate with HR and General Manager to prevent disruptions or misalignment between repair demand and capacity.
• Prepare Budget for Repair site including all needs to keep the service level agreement signed in the service contracts.
• Support Customer Service in the repair quotes with details and transparency about root cause and other necessary information.
• Manage the Skill Map and support repair supervisor with repair training planning to guarantee the right skill for each activity.
• Manage the Service Bulletins, technical updates, FCAs with the repair team.
• Support procurement on validations of new vendors.
• Monitor Jigs and Tools sent out for repair/calibration.
• Support Operations on parts planning and procedures to keep parts availability with global and regional targets.
• Lead and deploy projects to improve the quality, performance and growth of distributors in the region.
• Collaborate with Olympus global and San Jose for repair issues and support training planning for distributors.

Skills

English - good level

Spanish - native level

Office 365 proficiency

Communication skills

Education

Bachelor's degree in Engineering

MBA in industrial / production management

Tools

Office 365

Job description

Olympus Corporation Of The Americas is seeking an experienced Repair Operations Manager in Chile to lead repair teams, enforce global guidelines, and drive cost-efficient, quality-focused services.

The role emphasizes capacity planning, vendor coordination, inventory and distributor support, and close collaboration with Customer Service and HR to ensure service levels and skilled staff. This position is onsite in Chile with opportunities for growth and impact.