Field Service Engineer I

Olympus Corporation; Santiago; On-site; CLP 68,966,000 - 98,522,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental & life

15 paid holidays

Job summary

Olympus Corporation is seeking a Field Service Engineer to service and support medical products in the field. You will work under supervision of the Manager and Senior FSE Trainer, delivering expert technical support and customer-focused service.

Responsibilities include installations, upgrades, troubleshooting, customer training, and collaboration with sales and service teams. Travel to customer facilities and adherence to vendor credentialing are required, with flexibility for overnight travel.

Qualifications

• Associate degree in electronics or related technical discipline is required or 4+ years of equivalent experience.
• 1–3 years as a Field Service Engineer or equivalent experience.
• Experience troubleshooting electromechanical / microprocessor-based products.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).
• Strong customer service skills required.
• Valid U.S. Driver’s License; ability to travel overnight over 40%.
• Ability to communicate technical needs clearly to customers and colleagues.
• Self-starter, able to work independently with minimal supervision.
• Good multi-tasking, prioritization, and time-management abilities.

Responsibilities

• Establish and maintain high customer satisfaction with products and service.
• Respond to inquiries and ensure compliance with regulatory and quality systems.
• Train customers on basic operation of products.
• Provide feedback and improvements based on field issues.
• Perform installations, upgrades, testing, and technical support for assigned products.

Skills

Field service

Electronics repair

Electromechanical troubleshooting

MS Office (Excel/Word/PowerPoint)

Customer service

Travel readiness (>40%)

Driver's license

Communication skills

Independent work

Education

Associate degree in electronics or related technical discipline

Bachelor’s degree preferred

Job description

Working Location: Chile, Santiago

Workplace Flexibility: Field

For over 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

We live each day by our philosophy, True to Life , developing medical technologies and improving the quality of patient care so that people everywhere can pursue their wishes, dreams, and lives.

Our five core values empower us to achieve our purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers .

Job Description

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.

Job Duties

• Establish and maintain a high level of customer satisfaction with assigned products, support and service.
• Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system.
• Train customers on the basic operation and use of assigned products.
• Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
• Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
• Open communication with territory Sales Representatives.
• Provide support at conventions, trade shows and customer trials.
• Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
• Perform other duties as assigned.

Job Qualifications

Required

• Associate degree in electronics, computer science or related technical discipline is required or Minimum of 4 years of equivalent experience with medical devices and/or Military Technical experience.
• Minimum of one to three years as a Field Service Engineer, or equivalent experience.
• Experience working with and troubleshooting electromechanical / microprocessor-based products.
• Experienced user of Microsoft Office tools, including Excel, Word and Power Point.
• Strong customer service skills.
• Solid working knowledge of electronics, personal computer hardware and software.
• Proven ability to work under pressure.
• Ability to articulate technical and user needs in a concise manner easily understood by all.
• Ability to work with field personnel, management, and customers.
• High degree of personal organization.
• Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co-workers and customers.
• Must always hold a valid U.S. Driver’s License that is not revoked or suspended in any state, province or other jurisdiction.
• Excellent communication skills both written, verbal, and presentation.
• Cooperate and participate as an effective team member in creating a positive working environment.
• Must be a self-starter, able to travel on short notice and work independently with minimal supervision.
• Must be capable of multi-tasking, setting priorities and scheduling work activities.
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
• Basic understanding of computer systems, video, audio, and control system concepts.
• Valid Driver’s License required.
• Ability to travel overnight (>40%).
• Ability to work flexible hours as required including weekends.

Preferred

• Bachelor’s degree preferred.
• Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable.
• Experience working with and troubleshooting video display and video routing systems is desirable.
• CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred.

Why join Olympus?

We offer our employees a holistic experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable offerings you can count on

• Competitive salary, annual bonus
• Comprehensive medical, dental, and life coverage
• 15 paid holidays

Connected culture you can embrace

• A workplace culture that supports an employee-centered mindset
• Paid volunteering and charitable donation/matching programs
• Dedicated training resources and learning & development programs
• Paid educational assistance

Ready to be part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks .

At Olympus, we are committed to our goal of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we collaborate with healthcare professionals to deliver the best solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by advancing care in specific disease states.

For over 100 years, Olympus has strived to contribute to society by manufacturing products designed to deliver optimal results to customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 people worldwide across nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs over 5,200 people across North and South America. For more information, visit www.olympusamerica.com .

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all people, perspectives, and lifestyles. We believe in promoting an inclusive, discrimination-free work environment where everyone feels they belong, in full compliance with legal standards. Empathy and unity are fundamental to our company culture, empowering employees to contribute fully and thrive. We warmly encourage all who wish to bring their talents to Olympus to apply.

Olympus' policy is to extend equal employment and advancement opportunities to all applicants and employees regardless of race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state, or local law.

Applicants with disabilities

Olympus is committed to ensuring our hiring process is accessible to all. If you need accommodation to complete the application or hiring process, please contact Olympus via email at [e-mail]. If your disability prevents you from sending an email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).