Mgr., Repair Service

Olympus Corporation Of The Americas; Santiago; On-site; CLP 9,000,000 - 15,000,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Medical, dental, and life coverage

15 paid holidays

Volunteer and donation programs

Job summary

Olympus Corporation of the Americas is seeking an experienced Senior Repair Operations Manager to lead repair leaders, optimize capacity, and manage budgets. You will coordinate with HR and leadership to ensure service levels, support procurement, and oversee distributor repair programs across the region.

The role requires a engineering background with at least 10 years in mechanical/medical device repair operations, fluent English and native Spanish, and strong Office 365 skills.

Qualifications

• Bachelor's degree in Engineering is required; MBA is a plus.
• Minimum 10 years related work experience.
• English – good writing and speaking.
• Spanish – native writing and speaking.
• Office 365 tools – good level as user.

Responsibilities

• Manage repair leaders to follow Olympus Global Guidelines and performance required for each equipment.
• Lead repair team to improve engagement, performance and reduce turnover.
• Prepare a capacity plan and coordinate with HR and GM to match demand and capacity.
• Prepare Budget for Repair site covering needs to maintain service levels in contracts.
• Support Customer Service in repair quotes with root-cause details and transparency.
• Manage the Skill Map and support training planning for right skills per activity.
• Manage Service Bulletins, technical updates and FCAs with the repair team.
• Support procurement in validations of new vendors and monitoring tools issued for repair.
• Keep inventory aligned with global/regional targets and ensure consumables availability.
• Lead distributor repairs programs, coaching reviews and deploying new service distributors.

Skills

English (writing and speaking)

Spanish (native)

MS Office 365

Education

Bachelor's degree in Engineering

MBA in industrial / production management

Job description

For over 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

We live each day by our philosophy, True to Life, developing medical technologies and improving the quality of patient care so that people everywhere can pursue their wishes, dreams, and lives.

Our five core values empower us to achieve our purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Pursue state-of-the-art repair quality and performance, always looking for optimization of the workforce, cost reductions, quality focus, and processes that support transparency to internal and external customers, guarantee high standards repairs for the patients.

Job Duties

• Manage repair leaders to follow the Olympus Global Guidelines and Performance required for each equipment, align with Service Business Strategy.
• Lead the repair team to create the right engagement pursuing better performance and lower turnover.
• Prepare a capacity plan and follow up with the HR and General Manager to avoid disruptions or unalignment between repair demand and capacity.
• Prepare Budget for Repair site including all needs to keep the service level agreement signed in the service contracts.
• Support Customer Service in the repair quotes giving details and transparency about repair root cause and other information need it.
• Manage the Skill Map and Support repair supervisor with repair training planning to guarantee the right skill for each activity.
• Manage the Service Bulletins, technical updates, FCAs with the repair team.

Vendors and Suppliers

• Support procurement on the validations of new vendors.
• Support repair supervisor on monitoring Jigs and Tools sent out for repair/calibration.

Inventory Management

• Support Operations on parts planning and to create procedures to keep the parts availability fulfillment with the global and regional targets.
• Support repair supervisor to keep the right stock and availability for consumable items and chemicals.

Distributors Repair Operations (If applicable)

• Manage the repair distributors, giving guides and performing reviews to keep the levels required by Global Olympus Guidelines.
• Lead and deploy projects to improve their quality, performance and growth business.
• Support to deploy new service distributors in the region.
• Manage the repair issues been the interface with Olympus global and San Jose.
• Manage the Skill Map and support technical service specialists and trainers with repair training planning for distributors to guarantee the right skill for each activity.

Job Qualifications

Required:

• Bachelor's degree in Engineering. Producting Engineering is a plus.
• Minimum of 10 years related work experience.
• English – good level writing and speaking
• Spanish – native level writing and speaking
• Office 365 tools – good level as user

Preferred:

• MBA in industrial / production management.
• 5 years of experience in medical device field.

We offer our employees a holistic experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable offerings you can count on:

Competitive salary, annual bonus

Comprehensive medical, dental, and life coverage

15 paid holidays

Connected culture you can embrace:

A workplace culture that supports an employee-centered mindset

Paid volunteering and charitable donation/matching programs

Dedicated training resources and learning & development programs

At Olympus, we are committed to our goal of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we collaborate with healthcare professionals to deliver the best solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by advancing care in specific disease states.

For over 100 years, Olympus has strived to contribute to society by manufacturing products designed to deliver optimal results to customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 people worldwide across nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs over 5,200 people across North and South America. For more information, visit www.olympusamerica.com .

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all people, perspectives, and lifestyles. We believe in promoting an inclusive, discrimination-free work environment where everyone feels they belong, in full compliance with legal standards. Empathy and unity are fundamental to our company culture, empowering employees to contribute fully and thrive. We warmly encourage all who wish to bring their talents to Olympus to apply.

Olympus' policy is to extend equal employment and advancement opportunities to all applicants and employees regardless of race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state, or local law.

Applicants with disabilities:

Olympus is committed to ensuring our hiring process is accessible to all. If you need accommodation to complete the application or hiring process, please contact Olympus via email at

[e-mail]. If your disability prevents you from sending an email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).