Senior Field Service Technician - UPS & Power Systems

Vertiv; Santiago; Presencial; CLP 600.000 - 950.000; Jornada completa

Descripción de la vacante

Vertiv is seeking a Mechanical Engineer to lead startups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution and site monitoring equipment. You will maintain excellent rapport with customers, sales teams and distributors and stay in continuous contact with Call Control and the manager.

Your role requires strong field service experience, a proactive approach, and strict adherence to safety and quality policies.

Formación

• HNC/HND in Electrical/Electronics Engineering or equivalent.
• Experience in a technical service or test environment of AC Power equipment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Previous field service experience is essential.
• Excellent customer service and strong communication skills.
• Self-starting, with ability to plan, organise and work under pressure.
• Clean, valid driving license.

Responsabilidades

• Respond professionally to all assigned service calls.
• Perform work safely and in line with company policy and codes.
• Ensure spare parts are accounted for per procedures.
• Assist in maintaining 90% maintenance completion rate.
• Schedule and complete work with Call Control using established workflows.
• Keep customer listings accurate and report changes.
• Follow ISO 9001:2000 compliant processes.
• Maintain company vehicle and tools.
• Be part of the service team and complete tasks.
• Submit daily paperwork accurately and debrief at customer premises where possible.
• Be available for weekend and night shifts.
• Report sales or service leads to the proper department.
• Ensure compliance with Export/Import controls and related regulations.

Conocimientos

AC Power equipment experience

Customer service

Communication skills

Office software

Field service experience

Self-starter / time management

Driving license

Educación

HNC/HND in Electrical/Electronics Engineering

Descripción del empleo

Vertiv is seeking a Mechanical Engineer to lead startups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution and site monitoring equipment. You will maintain excellent rapport with customers, sales teams and distributors and stay in continuous contact with Call Control and the manager.

Your role requires strong field service experience, a proactive approach, and strict adherence to safety and quality policies.