Tecnico de Servicios

Vertiv; Santiago; Presencial; CLP 69.638.000 - 102.136.000; Jornada completa

Descripción de la vacante

Vertiv is seeking a Mechanical Engineer to oversee startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. You will establish rapport with customers, sales partners, and distributors while maintaining clear communication with Call Control and your supervisor.

The role requires safe working practices, compliance with codes, and a proactive attitude to schedule, document daily activities, and travel as needed, including weekends and nights.

Formación

• HNC/HND in Electrical/Electronics Engineering or equivalent required.
• Experience in a technical service or test environment of AC Power equipment essential.
• Proficient with standard office software (Word, Excel, Outlook).
• Previous field service experience essential.
• Excellent customer service and strong communication skills.
• Self-starter with good planning, organization and time management; able to work under pressure.
• Valid driving license.

Responsabilidades

• Respond professionally to all assigned service calls while on duty.
• Perform work safely and in accordance with company safety policy.
• Follow current codes and practices relevant to assigned tasks.
• Ensure spare parts are properly accounted for using established procedures.
• Support maintenance planning to maintain at least 90% completion rate.
• Assist call control with scheduling and completing works.
• Keep call control informed of schedule and status of open jobs.
• Maintain accuracy of customer listings and site changes.
• Follow ISO 9001:2000 processes and company policies.
• Keep company vehicle and tools properly maintained.
• Work as part of the service team and complete all tasks.

Conocimientos

Customer service

Communication

Time management

Self-motivation

Problem solving

Educación

HNC/HND in Electrical/Electronics Engineering

Herramientas

Microsoft Office Suite

Descripción del empleo

The Mechanical Engineer Will Responsible for startups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

The Mechanical Engineer Will Responsible for startups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

Job Description

Brief Job Description:

The Mechanical Engineer Will Responsible for startups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

Responsibilities

• Respond, in a professional manner, to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Ensure spare parts are properly accounted for using established parts procedures.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Assist call control to schedule, plan and complete any works as required, using established workflow procedures.
• Keep call control informed of your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Support company vision and management decision.
• Ensure that all ISO 9001:2000 agreed processes are followed.
• Keep company vehicle clean and properly maintained.
• You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
• Work as part of the service team.
• Follow up and follow through with any and all assigned tasks.
• Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
• Ensure availability to work during weekend and nights
• Report sales or service leads to the proper department via the correct process.
• The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Dispatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

Qualifications

Required/ Minimum Qualifications:

• HNC/HND in Electrical/Electronics Engineering or equivalent
• Experience of working in a technical service or test environment of AC Power equipment essential
• Computer Literate (All office associated programs such as, word, excel, outlook)
• Previous field service experience essential
• Excellent customer service skills
• Strong communication skills
• Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure
• Clean Valid driving license

Additional / Preferred Qualifications:

Physical & Environmental Requirements:

• PHYSICAL & ENVIRONMENTAL DEMANDS
• Physical demands of being on feet for long periods.

Time Travel Needed

• None

About The Team

Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.