Senior Field Service Technician - UPS & Power

Vertiv; Santiago; Presencial; CLP 69.638.000 - 102.136.000; Jornada completa

Descripción de la vacante

Vertiv is seeking a Mechanical Engineer to oversee startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. You will establish rapport with customers, sales partners, and distributors while maintaining clear communication with Call Control and your supervisor.

The role requires safe working practices, compliance with codes, and a proactive attitude to schedule, document daily activities, and travel as needed, including weekends and nights.

Formación

• HNC/HND in Electrical/Electronics Engineering or equivalent required.
• Experience in a technical service or test environment of AC Power equipment essential.
• Proficient with standard office software (Word, Excel, Outlook).
• Previous field service experience essential.
• Excellent customer service and strong communication skills.
• Self-starter with good planning, organization and time management; able to work under pressure.
• Valid driving license.

Responsabilidades

• Respond professionally to all assigned service calls while on duty.
• Perform work safely and in accordance with company safety policy.
• Follow current codes and practices relevant to assigned tasks.
• Ensure spare parts are properly accounted for using established procedures.
• Support maintenance planning to maintain at least 90% completion rate.
• Assist call control with scheduling and completing works.
• Keep call control informed of schedule and status of open jobs.
• Maintain accuracy of customer listings and site changes.
• Follow ISO 9001:2000 processes and company policies.
• Keep company vehicle and tools properly maintained.
• Work as part of the service team and complete all tasks.

Conocimientos

Customer service

Communication

Time management

Self-motivation

Problem solving

Educación

HNC/HND in Electrical/Electronics Engineering

Herramientas

Microsoft Office Suite

Descripción del empleo

Vertiv is seeking a Mechanical Engineer to oversee startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. You will establish rapport with customers, sales partners, and distributors while maintaining clear communication with Call Control and your supervisor.

The role requires safe working practices, compliance with codes, and a proactive attitude to schedule, document daily activities, and travel as needed, including weekends and nights.