Senior Digital Content Operations Lead (Santiago - On-site)

DEV; Santiago; Hybrid; CLP 32,000,000 - 52,000,000; Full time

Job summary

Dev.Pro is seeking a Digital Content Operations Lead to own day-to-day content delivery for App and Web experiences. You will lead capacity planning, mentor authors, and coordinate with Merchandising, Marketing, CRM, Product, Engineering, and QA to meet deadlines and quality standards.

The role requires hands-on Contentful work and on-site presence in Santiago, Chile. You will drive authoring workflows from Figma designs, ensure governance and quality, and own release management while

Qualifications

• 4+ years of hands-on authoring in Contentful or comparable enterprise headless CMS.
• Proven background in digital content QA, capacity planning, and operational leadership.
• Strong working knowledge of content models, references, localization, publishing workflows, and translating Figma designs into production-ready content.
• Experience mentoring or onboarding other authors, or acting as a team subject‑matter expert.
• Proficiency with Jira and structured release processes in an agile delivery environment.
• Strong troubleshooting skills and the ability to explain technical issues clearly to non-technical partners.
• Exceptional attention to detail and ability to manage multiple concurrent, high-priority deadlines.
• Must be able to work 100% on-site in Santiago, Chile.

Responsibilities

• Operational Leadership: Lead intake, prioritization, capacity planning, and author assignments across overlapping workstreams for a distributed team.
• Cross-Functional Partnership: Serve as the primary operational liaison to Merchandising, Marketing, CRM, Product, Engineering, and QA teams to meet strict deadlines and quality expectations.
• Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) from approved Figma designs, assets, copy, and requirements.
• Mentorship & Escalation: Mentor and onboard Digital Content Authors, sharing best practices and providing hands-on guidance. Act as the first escalation point for authoring issues, troubleshooting complex platform problems and escalating engineering defects to the appropriate lead.
• Quality & Governance: Own content execution standards. Serve as the primary peer reviewer, ensuring accuracy, functionality, and consistency.
• Release Management: Lead release preparation, coordinate publishing and production validation, and resolve post-release issues.
• Process Improvement: Translate new platform capabilities, content models, and integrations into executable authoring workflows, documentation, and training materials.
• Documentation: Maintain accurate Jira ticket updates, authoring status, and source-of-truth execution documentation for your own work and reviewed work.

Skills

Contentful

Authoring

QA Testing

Capacity planning

Mentorship

Stakeholder alignment

Tools

Jira

Figma

Jenkins

Job description

Dev.Pro is seeking a Digital Content Operations Lead to own day-to-day content delivery for App and Web experiences. You will lead capacity planning, mentor authors, and coordinate with Merchandising, Marketing, CRM, Product, Engineering, and QA to meet deadlines and quality standards.

The role requires hands-on Contentful work and on-site presence in Santiago, Chile. You will drive authoring workflows from Figma designs, ensure governance and quality, and own release management while