Junior / Intermediate Digital Content Author

DEV; Santiago; Hybrid; CLP 8,000,000 - 14,000,000; Full time

Job summary

Dev.Pro, a US-based software development company operating with a remote-first model, is seeking a Junior/Intermediate Digital Content Author to build and maintain customer-facing App and Web experiences in Contentful.

You will work with nearshore and offshore teams, transform Figma assets into live digital content, ensure QA standards, and support releases and governance across campaigns in a high-volume environment in Santiago, Chile. Must be able to work on-site in Santiago City in Chile.

Qualifications

• 1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS.
• Strong working knowledge of digital content QA processes and peer review standards.
• Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira).

Responsibilities

• Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful using approved Figma designs, assets, copy, and requirements.
• Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time.
• Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and elevate complex technical problems to the appropriate lead.
• Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences.
• Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution.
• Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain Jira ticket updates, authoring status, and execution documentation.
• Cross-Functional Collaboration: Collaborate daily with nearshore Content Lead, offshore teams, and US-based Content Operations team to meet deadlines and quality expectations.

Skills

Content authoring

Attention to detail

Communication skills

Deadline management

Tools

Contentful

Figma

Jira

Job description

Junior / Intermediate Digital Content Author

OP02315-OS

New opportunities in Chile, Santiago!

Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects.

We are seeking a Digital Content Author to build, update, and maintain customer-facing digital experiences (App and Web) for a major global brand. This role is focused on tactical content execution, quality assurance, and daily platform maintenance. Working closely with the Digital Content Operations Lead and US-based teams, you will transform design assets into functional digital content, troubleshoot routine authoring issues, and ensure all releases meet strict quality and governance standards.

• Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) using approved Figma designs, assets, copy, and requirements.
• Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time.
• Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and elevate complex technical problems to the appropriate lead.
• Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences.
• Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution.
• Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain highly accurate Jira ticket updates, authoring status, and execution documentation.
• Cross‑Functional Collaboration: Collaborate daily with the nearshore Content Lead, offshore teams, and the US-based Content Operations team to meet strict deadlines and quality expectations.
• 1-3 years of hands‑on experience authoring in Contentful or a comparable enterprise headless CMS.
• Strong working knowledge of digital content QA processes and peer review standards.
• Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira).
• Exceptional attention to detail and a strong commitment to accuracy in a high-volume environment.
• Ability to manage multiple concurrent deadlines and execute effectively under pressure.
• Strong communication skills with the ability to clearly flag issues and elevate blockers.
• Must be able to work on-site in Santiago City in Chile