Junior Digital Content Author (Contentful) — On-site Chile

DEV; Santiago; Hybrid; CLP 8,000,000 - 14,000,000; Full time

Job summary

Dev.Pro, a US-based software development company operating with a remote-first model, is seeking a Junior/Intermediate Digital Content Author to build and maintain customer-facing App and Web experiences in Contentful.

You will work with nearshore and offshore teams, transform Figma assets into live digital content, ensure QA standards, and support releases and governance across campaigns in a high-volume environment in Santiago, Chile. Must be able to work on-site in Santiago City in Chile.

Qualifications

• 1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS.
• Strong working knowledge of digital content QA processes and peer review standards.
• Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira).

Responsibilities

• Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful using approved Figma designs, assets, copy, and requirements.
• Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time.
• Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and elevate complex technical problems to the appropriate lead.
• Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences.
• Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution.
• Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain Jira ticket updates, authoring status, and execution documentation.
• Cross-Functional Collaboration: Collaborate daily with nearshore Content Lead, offshore teams, and US-based Content Operations team to meet deadlines and quality expectations.

Skills

Content authoring

Attention to detail

Communication skills

Deadline management

Tools

Contentful

Figma

Jira

Job description

Dev.Pro, a US-based software development company operating with a remote-first model, is seeking a Junior/Intermediate Digital Content Author to build and maintain customer-facing App and Web experiences in Contentful.

You will work with nearshore and offshore teams, transform Figma assets into live digital content, ensure QA standards, and support releases and governance across campaigns in a high-volume environment in Santiago, Chile. Must be able to work on-site in Santiago City in Chile.