Junior/Intermediate Digital Content Author - OP02315-OS

Dev.Pro; Santiago; On-site; CLP 900,000 - 1,300,000; Full time

Job summary

Dev.Pro, a US-based software development company, seeks a content author for Chile (Santiago) to manage customer-facing content in Contentful. You will execute launches, updates, and QA across digital experiences, ensuring accuracy and timely delivery.

You will collaborate with nearshore and offshore teams, using Figma designs and Jira tickets, while upholding governance standards in a remote-first, on-site capable role.

Qualifications

• 1-3 years of hands-on authoring in Contentful or similar CMS.
• Strong digital content QA processes and peer reviews.
• Proficiency with Figma and Jira for design extraction and ticketing.
• Excellent attention to detail in high-volume content environments.

Responsibilities

• Hands-on creation and updates of customer-facing App/Web content in Contentful.
• Deliver scheduled launches and daily content updates on time.
• Validate inputs, flag blockers, and troubleshoot authoring issues.
• Perform content QA and peer reviews for accuracy and consistency.
• Prepare content for release and support publishing processes.
• Follow content governance, document status updates in Jira.
• Collaborate with nearshore/offshore teams and US Content Operations.

Skills

Contentful experience

Content QA

Figma

Attention to detail

Communication

Deadline management

Tools

Contentful

Jira

Figma

Job description

New opportunities in Chile, Santiago! Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects.

Key responsibilities:

• Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) using approved Figma designs, assets, copy, and requirements.
• Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time.
• Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and flag blockers before execution.
• Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences.
• Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution.
• Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain highly accurate Jira ticket updates, authoring status, and execution documentation.
• Cross-Functional Collaboration: Collaborate daily with the nearshore Content Lead, offshore teams, and the US-based Content Operations team to meet strict deadlines and quality expectations.

Ideal Experience & Qualifications:

• 1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS.
• Strong working knowledge of digital content QA processes and peer review standards.
• Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira).
• Exceptional attention to detail and a strong commitment to accuracy in a high-volume environment.
• Ability to manage multiple concurrent deadlines and execute effectively under pressure.
• Strong communication skills with the ability to clearly flag issues and flag blockers.
• Must be able to work on-site in Santiago City in Chile