Santiago-Based Digital Content Ops Leader

Dev PRO; Santiago; On-site; CLP 48,733,000 - 68,226,000; Full time

Job summary

Dev.Pro is seeking a Digital Content Operations Lead to own day-to-day content delivery operations for the digital experiences of a major global brand. The role blends operational leadership with hands-on content execution, acting as the senior authoring expert to drive capacity planning and process improvement while mentoring the authoring team.

The ideal candidate has 4+ years of hands-on Contentful experience in a headless CMS, strong QA, and strong cross-functional collaboration.

Qualifications

• Hands-on authoring in Contentful or similar enterprise CMS.
• Experience QA for digital content and capacity planning.
• Knowledge of content models, localization, and publishing workflows.
• Experience mentoring authors in an agile environment.
• Excellent debugging and cross-functional communication.

Responsibilities

• Lead intake, prioritization, and capacity planning for content builds.
• Coordinate with Merchandising, Marketing, CRM, Product, Engineering, QA.
• Build and maintain app/web content from approved designs.
• Mentor and onboard authors; escalate issues to engineering when needed.
• Review content for accuracy, functionality, and consistency.
• Lead release preparation and post-release issue resolution.
• Document processes in Jira and maintain status updates.

Skills

Contentful

Capacity planning

Stakeholder alignment

Mentoring

Agile

Troubleshooting

Localization

On-site collaboration

Tools

Jira

Job description

Dev.Pro is seeking a Digital Content Operations Lead to own day-to-day content delivery operations for the digital experiences of a major global brand. The role blends operational leadership with hands-on content execution, acting as the senior authoring expert to drive capacity planning and process improvement while mentoring the authoring team.

The ideal candidate has 4+ years of hands-on Contentful experience in a headless CMS, strong QA, and strong cross-functional collaboration.