Junior/Intermediate Digital Content Author - OP02315-OS

DEV; Santiago; Hybrid; CLP 12,000,000 - 18,000,000; Full time

Job summary

Dev.Pro in Santiago, Chile, is seeking a Content Specialist to author and update customer-facing content in Contentful, using approved Figma designs and assets.

You will manage daily content updates, coordinate with nearshore and US-based teams, and ensure QA, governance, and timely publishing. On-site presence in Santiago is required.

Qualifications

• 1–3 years of hands-on content authoring in Contentful or a comparable CMS.
• Experience in content QA and peer review standards.
• Proficiency with Figma and Jira for content extraction and project tracking.
• High attention to detail in a high-volume environment.

Responsibilities

• Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful using approved designs, assets, copy, and requirements.
• Campaign Delivery: Execute scheduled launches, daily updates, and planned campaigns with accuracy and timeliness.
• Validation & Troubleshooting: Validate inputs, flag blockers, and troubleshoot routine authoring issues.
• Quality Assurance: Conduct content QA and peer reviews for accuracy and consistency.
• Release Management: Prepare content for release and support publishing processes.
• Governance & Documentation: Adhere to content governance, QA standards, and Jira updates.
• Cross-Functional Collaboration: Coordinate daily with nearshore/US teams to meet deadlines and quality expectations.

Skills

Contentful CMS

Figma

Jira

QA processes

Attention to detail

Communication skills

Content publishing

Tools

Contentful

Figma

Jira

Job description

New opportunities in Chile, Santiago! Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects.

Key responsibilities:

• Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) using approved Figma designs, assets, copy, and requirements.
• Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time.
• Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and flag blockers before execution.
• Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences.
• Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution.
• Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain highly accurate Jira ticket updates, authoring status, and execution documentation.
• Cross-Functional Collaboration: Collaborate daily with the nearshore Content Lead, offshore teams, and the US-based Content Operations team to meet strict deadlines and quality expectations.

Ideal Experience & Qualifications:

• 1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS.
• Strong working knowledge of digital content QA processes and peer review standards.
• Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira).
• Exceptional attention to detail and a strong commitment to accuracy in a high-volume environment.
• Ability to manage multiple concurrent deadlines and execute effectively under pressure.
• Strong communication skills with the ability to clearly flag issues and flag blockers.
• Must be able to work on-site in Santiago City in Chile