Senior Digital Content Operations Lead (Contentful)

DEV; Santiago; Hybrid; CLP 27,900,000 - 50,220,000; Full time

Job summary

Dev.Pro in Santiago, Chile, is seeking a Digital Content Operations Lead to own day-to-day content delivery for our digital experiences. This role blends operational leadership with hands-on content execution using Contentful and related tools, following agile processes.

You will mentor the authoring team, ensure quality, and manage complex builds from Figma designs. The ideal candidate has 4+ years in enterprise content authoring, strong QA and governance skills, and can coordinate across

Qualifications

• 4+ years of hands-on authoring in Contentful or comparable enterprise headless CMS.
• Experience in digital content QA, capacity planning, and operational leadership.
• Strong knowledge of content models, localization, publishing workflows.
• Experience mentoring or onboarding other authors.
• Proficiency with Jira and structured release processes in an agile environment.
• Ability to translate Figma designs into production-ready content.

Responsibilities

• Lead intake, prioritization, capacity planning, and author assignments across overlapping workstreams.
• Serve as primary operational liaison to Merchandising, Marketing, CRM, Product, Engineering, QA.
• Build/update content in Contentful from approved Figma designs and assets; lead complex builds.
• Mentor and onboard Digital Content Authors; be the first escalation point for issues.
• Own content execution standards; peer review for accuracy, functionality, consistency.
• Lead release preparation, publishing, and post-release issue resolution.
• Translate new platform capabilities into executable authoring workflows and docs; identify automation opportunities.
• Maintain Jira ticket updates, authoring status, and source-of-truth docs.

Skills

Contentful

Headless CMS

Authoring

Operational leadership

Capacity planning

Jira

Agile

QA

Localization

Tools

Contentful

Jira

Job description

Dev.Pro in Santiago, Chile, is seeking a Digital Content Operations Lead to own day-to-day content delivery for our digital experiences. This role blends operational leadership with hands-on content execution using Contentful and related tools, following agile processes.

You will mentor the authoring team, ensure quality, and manage complex builds from Figma designs. The ideal candidate has 4+ years in enterprise content authoring, strong QA and governance skills, and can coordinate across