Sales Administration Analyst

SIG group; Santiago; Hybrid; CLP 21,000,000 - 42,000,000; Full time

Benefits offered by this job

Partial remote work

Job summary

SIG is seeking a skilled supply chain professional in Chile to manage packaging design projects and coordinate with customers, prepress teams, and external plants to ensure timely approvals and production readiness.

You will maintain strong customer relationships, oversee order management and logistics, and handle returns and inventory risks. The role supports cross-functional teams and embraces an environment focused on GMP and environmental standards.

Qualifications

• Spanish native language required.
• Experience with SAP ERP or similar ERP systems.
• Strong Excel skills (MS Excel).
• Experience in Order-to-Cash (O2C) processes.
• 3-5 years of professional experience in supply chain, planning or logistics.

Responsibilities

• Manage the creation and implementation of new packaging designs, coordinating customers, prepress teams, internal stakeholders, and external plants to ensure timely approvals and production readiness.
• Maintain and develop customer relationships, providing ongoing support, addressing requests, and ensuring high service levels.
• Administer and monitor customer purchase orders, coordinating with Production, Planning, Logistics, and external facilities to ensure on-time delivery and order fulfillment.
• Coordinate product returns and claims management, acting as the liaison between customers and internal departments to resolve issues efficiently.
• Oversee customer inventory management, monitoring stock levels, aging, consumption, and obsolescence risks while optimizing inventory costs.
• Plan and coordinate imported product supply and production, managing forecasts, demand planning, supplier plants, and international logistics across South American markets.
• Support cross-functional collaboration to ensure customer satisfaction, operational efficiency, and supply chain continuity.

Skills

Spanish (native)

Order Management / O2C

S&OP / Production Planning

Logistics

Customer Relationship Management

ERP software

Tools

SAP ERP

Microsoft Excel

Order Management / O2C

Job description

• Manage the creation and implementation of new packaging designs, coordinating customers, prepress teams, internal stakeholders, and external plants to ensure timely approvals and production readiness.
• Maintain and develop customer relationships, providing ongoing support, addressing requests, and ensuring high service levels.
• Administer and monitor customer purchase orders, coordinating with Production, Planning, Logistics, and external facilities to ensure on-time delivery and order fulfillment.
• Coordinate product returns and claims management, acting as the liaison between customers and internal departments to resolve issues efficiently.
• Oversee customer inventory management, monitoring stock levels, aging, consumption, and obsolescence risks while optimizing inventory costs.
• Plan and coordinate imported product supply and production, managing forecasts, demand planning, supplier plants, and international logistics across South American markets.
• Support cross-functional collaboration to ensure customer satisfaction, operational efficiency, and supply chain continuity.

Ensure compliance with environmental, health, safety, quality, and Good Manufacturing Practices (GMP) standards in accordance with SIG policies.

You bring these skills, experience & education

• Spanish Native
• SAP ERP or other ERP systems: Intermediate
• Microsoft Office (especially Excel): Intermediate
• Order Management / Order-to-Cash (O2C): Intermediate
• S&OP (Sales & Operations Planning), Production Planning, or Logistics: Intermediate (Preferred)
• Professional Experience: 3-5 years

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer‑centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful?

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag‑in‑box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.