Remote Travel Concierge & Client Experience Pro

Rudybtravel; Temuco; A distancia; CLP 33.018.868 - 56.603.773; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Travel perks and industry discounts

Professional growth opportunities

Ongoing training and development

Descripción de la vacante

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will act as a trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This remote position is ideal for detail-oriented, service-driven professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences.

Formación

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related) preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems.
• Reliable and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conocimientos

Verbal communication

Written communication

Customer service experience

Organizational skills

Detail-oriented

Tech-savvy

Empathy

Descripción del empleo

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will act as a trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This remote position is ideal for detail-oriented, service-driven professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences.